You can pay your rates by direct debit. This is where a set amount is deducted from your bank account by Council. The deduction can be monthly, on the 20th day of each month, or quarterly, on the rate instalment last day, before the penalty is added.
Council sends out rate accounts 4 time a year. The amount deducted is shown as the ‘total now due’ on your rates invoice.
When will the payment be deducted?
The ‘total now due’ will be deducted from your nominated bank account on the penalty date. A penalty will only be added if the payment is not honoured.
What if you make extra payments?
- There is no need to make any extra payments.
- We prefer you to set it up and forget about it.
- If you do make extra payments, they may not be taken into consideration and the amount deducted from your bank account will be the amount showing on your rate account.
Not enough funds to cover the direct debit?
Contact customer service and let us know as soon as possible. Let us know at least 2 days before it is due to be deducted then we can come to an alternative arrangement.
How do you stop the direct debit?
Contact customer service to let us know that you want to cancel your direct debit. We need at least 2 days notice before the direct debit is due to be deducted from your bank.
- Monthly payments are your annual rates amount divided by 12.
- If you set it up part way through the year. It will be the amount owing divided by the remaining months in the year.
- The instalment amount is paid by each penalty date.
On 1 July each year, we will recalculate your annual rates. We will make any adjustments in August for the difference between the old and the new calculated monthly payment. This will ensure the rates are paid in full at each instalment.
When will the payment be deducted?
Deductions will taken from your bank account on the 20th day of each month. If the 20th falls on a weekend or public holiday then it will be deducted on the next working day.
What happens if you miss a payment?
We will write to you about the missed payment.
The monthly direct debit may be recalculated. This is to ensure your instalment amount is paid in full before the penalty applies.
Council will give you 10 working days written notice of any change to the amount being deducted.
What happens if you make extra payments?
- There is no need to make any extra payments.
- We prefer you to set it up and forget about it.
If you make extra payments, they will not be taken into consideration as the direct debit plan is set up only once during a rating year.
Not enough money in your bank account to cover the direct debit?
Contact customer service to let us know as soon as possible. Tell us at least 2 days before it is due to be deducted from your bank, then we can make an alternative arrangement.
How to stop your direct debit?
Contact customer service to let us know that you want to cancel your direct debit. We need at least 2 days before the direct debit is due to be deducted from your bank account.
Contact customer service or download the application form.
Monthly deductions will be on the 20th day of each month.
Write your property assessment number in the payer code box. Otherwise write the property address on the form.
Completed forms can be posted to or delivered to Customer Services