Business training calendar

Stage 1 - Health and Safety Representatives

Wed, 15 Feb 2012 11:13:06 +1300

Overview

Keeping yourself and workmates free from injury takes special knowledge and skills. This course will give you an understanding of the health and safety basics and how to get everyone at your workplace motivated for health and safety.

Benefits of this Course

This course will provide knowledge and skills that will:

Qualify attendees as approved Health and Safety Representatives under the Health and Safety in Employment Act (HASE Act)
Help with set-up and maintenance of practical and effective health and safety systems
Encourage attendees to be active in preventing injuries
Get your Committee moving and making a difference

Content

The legal framework
Functions of a Health and Safety Representative
How to involve employees in health and safety
Good faith in practice
Hazard management
Accident and incident reporting and investigation
Safety resources available
Developing a plan of action

This Course has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the Issuing Regional Partner before confirming your place on the course.

Please refer to the Business Central website for further information including course costs or to register.

Stage 3 for Health and Safety Representatives

Thu, 14 Mar 2013 15:18:56 +1300

Overview

Health and Safety Representatives keep your health and safety system running. They communicate with employees, they identify hazards and they help with a variety of safety related tasks. Help them by ensuring they are well trained. This course is an extension of Stages 1 and 2 and will add to their skill set and help them to become more effective in this role.

Benefits of this course

This course will provide knowledge and skills that will:

Renew qualification of attendees as approved Health and Safety Representatives
Help with the review and maintenance of practical and effective health and safety systems
Encourage attendees to be active in preventing injuries

Content

How improvements in health and safety link to productivity
Interpreting injury claims information
Measuring what matters
Calculating the costs of workplace injury
Sources of injury information in the workplace
The role of the Representative in promoting improvements in health and safety
The role of the Representative in supporting an injured worker and return to work plans

Prerequisite - Completion of the Stage 1 and Stage 2 courses will be a prerequisite to attending this course for all elected Health and Safety Representatives. Participants are assumed to have a basic level of knowledge about the Health and Safety in the Employment Act and related legislation as it applies to their own workplace.

Cost

Funded $150 (plus GST) - Member
Funded $150 (plus GST) - Non Members
(Note: ACC participant data to be filled out completely)
Non-Funded $576 (plus GST) - Member
Non-Funded $684 (plus GST) - Non Members
(Note: no other information required)

For more information or to register please visit the Business Central website or email the Course Coordinator.

Accident Reporting and Investigation

Thu, 14 Mar 2013 14:42:53 +1300

Overview

This half day course is designed to provide you with knowledge of the principals of reporting and investigating accidents that occur in the workplace.

Whilst not essential, it is recommended that this course be taken in conjunction with the half day Hazard Management course, providing attendees with grounding in the two cornerstones of good workplace health and safety practice.

Benefits of this course

This course will provide knowledge and skills that will:

Help you understand your legal requirements to report and investigate all workplace accidents;
Explain the investigation process step by step;
Provide you with tools and resources to complete accident investigations at your workplace; and
Assist you to improve your safety record by identifying causes of accidents and preventing repeat occurrences.

Time

Half day - 9am - 12.30pm or 1pm - 4pm depending on location.

Cost

$210 (plus GST) - Member
$270 (plus GST) - Non Member

For more information or to register please visit the Business Central website or email the Course Coordinator.

Hazard Management

Thu, 14 Mar 2013 14:58:12 +1300

Overview

This half day course overviews the principles around managing hazards in the workplace and provides you with essential information to enable you to deal with safety issues at your place of work.

Whilst not essential, it is recommended that this course be taken in conjunction with the half day Accident Reporting and Investigation course, providing attendees with grounding in the two cornerstones of good workplace health and safety practice.

Benefits of this course

This course will provide knowledge and skills that will:

Help you understand your legal requirements to manage hazards
Explain the hazard management process step by step
Provide you with tools and resources to undertake hazard management in your workplace
Help you monitor and review your hazard management programme.

Time

Half day 9.00am - 12.30pm or 1.00pm - 4.30pm (Depending on location)

Cost

$210 (plus GST) - Member
$270 (plus GST) - Non Member

For more information or to register please visit the Business Central website or email the Course Coordinator.

Having the conversations - getting to 'buy in'

Thu, 14 Mar 2013 14:35:31 +1300

Overview

Managers are required to manage the performance, behaviour and attitudes of their employees. This is a process that needs regular and on‐going input. Many managers only provide that input when things go wrong. This course is about having the conversations proactively to prevent the need to react to situations. It also addresses ‘conversation’ strategies that get employees to buy-in and enable them to take responsibility for their own behaviours and performance – the manager can then be used most usefully as a coach.

Benefits of this course

This course will provide knowledge and skills that will:

Enable managers to operate proactively
Enable managers to be in the role of coach rather than referee
Increase self confidence
Get employees to buy-into their own development plans

Cost

$350 + GST – Member
$437 + GST – Non Member

NZTE Capability Development Voucher Scheme

This Course has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the issuing Regional Partner before confirming your place on the course. This course has an after course Coaching option available. members $200+GST per hour, non members $220+GST per hour. To find out more about the coaching option contact training@businesscentral.org.nz.

For more information or to register please visit the Business Central website or email the Course Coordinator.

Wages law

Thu, 14 Mar 2013 14:30:27 +1300

Overview

One of the most important issues in employment for employees is getting the right pay, and there is a legal responsibility for employers to pay on time and correctly. This course provides participants with an understanding of how the payroll system works in complying with the law. It will also provide knowledge that will facilitate manual checking when an entitlement is questioned by an employee.

Benefits of this course

This course will:

Assist participants to be more confident of their knowledge about pay entitlements
Help ensure employees are correctly paid
Provide participants with the ability to confidently discuss entitlements

Cost

$350 (plus GST) - Member
$437 (plus GST) - Non Member

For more information or to register please visit the Business Central website or email the Course Coordinator.

Practical health and safety management

Wed, 09 Mar 2011 10:53:37 +1300

Overview

Find out how to take health and safety out of the too hard basket and make it work for your organisation. This course overviews the health and safety basics and provides you with a starter kit of information to enable you to comply with the Health and Safety in Employment Act and deal with safety issues in your business.

Benefits of this course

This course will provide knowledge and skills that will:

Help with set‐up and maintenance of practical and effective health and safety systems
Encourage employee involvement in health and safety
Support attendees to be active in preventing injuries
Assist in motivating staff and managers to make changes to improve safety in your workplace

Content

Legal Requirements:

        - Health and Safety in Employment Act
        - Employment Relations Act
        - Injury Prevention
        - Rehabilitation and Compensation Act
        - Regulations and Codes of Practice

Setting standards and responsibilities
Occupational health and safety performance
Systems for assessing workplace health and safety
Information systems – accident reports, hazard identification and inspections
Induction and training
Employee involvement
Task procedures and task observation

Cost

$350 (plus GST) - Member
$437 (plus GST) - Non Member

For more information or to register please visit the Business Central website or contact the Course Coordinator.

Introduction to People Management

Thu, 14 Mar 2013 12:14:38 +1300

Overview

Many people who become Supervisors or Team Leaders obtain these jobs because they are capable and hardworking, but often they are not experienced at managing people. This seminar provides some first principles of managing staff and will help people taking on these challenges for the first time, or be an ideal refresher for existing staff.

Benefits of this course

This course will provide knowledge and skills that will:

Help you gain important insights into how to manage employees
Increase your confidence in dealing with employees, especially some of the more challenging ones
Provide practical strategies to ensure employees are motivated to perform

Cost

$350 (plus GST) - Member
$437 (plus GST) - Non Member

For more information or to register please visit Business Central or email the Course Coordinator.

Stage 2 for Health and Safety Representatives

Tue, 13 Sep 2011 10:09:45 +1200

Overview

This course builds on your knowledge of health and safety with a particular focus on hazard management techniques and reviewing and improving your current systems.

Benefits of this course

This course will provide knowledge and skills that will:

Further develop your skills
Renew qualification of attendees as approved Health and Safety Representatives
Assist with the review and maintenance of practical and effective health and safety systems
Encourage attendees to be proactive in preventing injuries

Content

Review of Stage 1 Training for Health and Safety Representatives
Gathering and interpreting accident and injury data
Internal audits or self‐assessments of health and safety systems and compliance
Hazard management – body mapping, control of specific hazards, reading material data sheets

Prerequisite - Completion of the Stage 1 Course will be a prerequisite to attending this course for all elected Health and Safety Representatives. Participants are assumed to have a basic level of knowledge about the Health and Safety in the Employment Act and related legislation as it applies to their own workplace.

Cost

Funded $150 + GST – Member (ACC participant data to be filled out completely)
Funded $150 + GST – Non‐Member (ACC participant data to be filled out completely)

Non‐Funded $576 + GST – Member (no other information required)
Non‐Funded $684 + GST – Non‐Member (no other information required)

For more information and registration visit the Business Central website.

Introduction to People Management

Tue, 18 Sep 2012 11:29:26 +1200

Overview

There are those who enter Supervisory/Team Leader positions because they are very good workers and find themselves having responsibility for employees. It is hoped that they would have a good idea of how to manage, which is not always the case (just as in parenting......everyone who has a child doesn’t necessarily know how to parent well, and some key practical strategies will put them on the right track). This course seeks to do the same by providing some first principles of managing employees.

Benefits of this course

This course will provide knowledge and skills that will:

Help you gain important insights into how to manage employees
Increase your confidence in dealing with employees, especially some of the more challenging ones
Provide practical strategies to ensure employees are motivated to perform

Cost

$350 + GST – Member
$437 + GST – Non Member

Coaching

One-on-one coaching is available following attendance at this course. Coaching would take place in the Team leaders/ Supervisors/Managers own workplace.

$200+GST per hour - member
$220+GST per hour – non member

To register or for more information.

Health and Safety Internal Auditor Training

Wed, 19 Sep 2012 10:15:24 +1200

Overview

This course is suitable for those wishing to conduct internal audits against the ACC Workplace Safety Management Practices standard (WSMP). This 2-day course provides attendees with the techniques to prepare for and conduct structured internal audits, interpreting the requirements of the standard, and producing documented audit findings.

Benefits of this course

An appreciation of the principles and the processes involved in auditing OHS management systems and practices.
An understanding of how to undertake an internal audit.

Content

Day 1 - Audit principles, theory and techniques
Day 2 - Practical applications/Workshop

Cost

$735 + GST – ECCC Member
$875 + GST – Non Member

For more information.

Managing Return to Work and Rehabilitation

Tue, 18 Sep 2012 11:31:37 +1200

ACC provides cover for work and non work injuries, however incapacity due to injury or illness raises a number of issues for employers. This workshop covers how to manage the issues that can arise from incapacity due to injury or illness including:

Can I get a second medical opinion if I have reservations about a medical certificate?
What is best practice when getting an employee back to work or on alternate duties?
How long do I need to keep a job open if an employee is off work long term?
How can I challenge an ACC claim if I believe the injury did not occur at my workplace?
What does ACC actually cover?

The introduction of experience rating also incentivises employers to be proactive with return to work options for injured staff. This workshop is designed to give employers a good understanding of ACC legislation and the claims process for injured employees. It will help employers understand best practice in return to work and rehabilitation and the important role of early return to work in order to reduce ACC costs and increase productivity.

Course participants are provided with a number of templates to assist in the development of a rehabilitation programme to complement their Occupational Health and Safety system. These templates can be customised to suit the needs of the individual business, with or without an ECCC Consultant’s assistance.

The course has been designed to help those employers who wish to develop or update systems in order to manage ACC and absence. Your ACC employer levies will be impacted by your previous and ongoing ACC work related claims experience. Join us for an update on what this means for you, and what you can do about it.

Cost

Members $350 +GST per person.
Non Members $437+ GST per person

For more information or to register.

Wood Innovations 2012

Mon, 23 Jul 2012 16:17:08 +1200

Improving internationa cost competitiveness through smart science, research, and technology.

This Australasian technology event will provide local forest products, wood processing and manufacturing companies with a unique opportunity. Those attending this new Australasian technology programme will be able to:

evaluate what products will deliver the greatest benefit to their operations in the current economic climate
assess what new high performance products and new markets can be developed and adopted to augment their existing manufacturing processes
discuss with key researchers and companies the opportunities to diversify their current operations
hear first-hand how new technology has successfully been picked up, commercialised and taken to market

Wood Innovations 2012 will include:

Innovation Drivers; case studies of successful linkages between research, technology development, commercialisation and adoption
International R&D Technology Showcase: Leading global research providers will profile new product developments with application to local companies
R&D innovations that can be adopted by local companies in;
- solid wood
- panel products
- bio-materials
- wood finishing
- wood modification
- building materials and construction systems

For more information or to register click here.

Introduction to People Management

Tue, 18 Sep 2012 11:21:25 +1200

Overview

Benefits of this course

This course will provide knowledge and skills that will:

Help you gain important insights into how to manage employees
Increase your confidence in dealing with employees, especially some of the more challenging ones
Provide practical strategies to ensure employees are motivated to perform

Cost

$350 + GST – Member
$437 + GST – Non Member

Coaching

One-on-one coaching is available following attendance at this course. Coaching would take place in the Team leaders/ Supervisors/Managers own workplace.

$200+GST per hour - member
$220+GST per hour – non member

To register or for more information.

Employments Relations Kit

Tue, 18 Sep 2012 10:45:11 +1200

Overview

The Employment Relations Kit is designed for small employers with 10 staff or less, but is equally suitable for branches or departments of larger organisations where there is a need to improve the employment procedures. The kit contains reference material and all the documentation you will need to effectively manage your employment processes.

Benefits of this course

Participants will take away forms they can use ‘as is’ or customise to their own organisation. In discussion with others at the course they will be able to further develop their ideas on how best to use the material to enhance their existing employment procedures. Effective employment documents will help to reduce the potential for costly mistakes in employment procedures.

Note: The workshop will focus on the use of the forms and procedures not on the details of the legislation the material relates to. Participants who feel they need a better understanding of the legislation should also book on our half day course ‘A Guide to Minimum Employment Conditions in NZ’

Cost

$210 + GST – Member
$270 + GST – Non Member

Advanced customer service

Fri, 13 Jul 2012 10:04:40 +1200

Keeping customers happy, managing and meeting the expectations of new customers, and turning around disgruntled customers requires a range of specialist skills.

This workshop will provide you with the tools and techniques to provide exceptional customer service, enabling you and your team to acquire new customers, and build customer loyalty.

Who should attend

Those who interact with customers on a regular basis.

Benefits

Understand the needs of your customer
Review the image of your business
Learn the value of a customer
What is exceptional service
How to win over the irate customer

Topics

What do your customers want?
How to impress your customers
What is a regular customer worth?
Face-to-face communication
Telephone communication
Handling customer complaints

Cost

Workshop - 3 hours $215.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register contact Natalie on 869 1445 or email gistraining@bdo.co.nz.

How to do effective performance appraisals

Wed, 15 Feb 2012 09:39:23 +1300

To achieve results, individuals and teams need to know what is expected of them, and what good performance looks like. Evaluating accomplishment, creating track record for career planning are a basis to develop clear goals and objectives for the future.

Who should attend:

Team leaders, managers and supervisors who need to conduct performance reviews and interviews.
HR Professionals developing performance management systems for their workplace.

Benefits

Gain confidence in preparing for and conducting interviews.
Ensure performance review process has a real impact (not just going through the motions).
Develop a learning and development plan.

Topics

The performance management cycle
Linking vision and business plans
Determining KPI’s and setting performance goals
Measuring success.
Guidelines for performance review interviews
Involve staff to understand and support the process
Giving feedback
How to deliver tough messages
Performance coaching
Examples of performance review documents and forms.

Cost

Workshop - 6 hours $380.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

ECCC Members' Briefing

Wed, 20 Jul 2011 09:36:31 +1200

Our popular Member Issues Briefings for ECCC members are held in ten locations throughout the Central Region three times a year. At each session we focus on current key issues facing employers and their businesses. We also provide brief, easy to understand updates on topical legal issues, the ramifications of new legislation and the possible impact this may have on your business.

Winter Series 17-26 July 2012

If you are an employer, business owner, manager or working in the HR & accounting field, you cannot afford to miss this update!

These Briefings are presented FREE to ECCC members (includes Wellington Employers' Chamber of Commerce and Wanganui Employers' Chamber of Commerce) and are a key part of your ECCC membership benefits. (To register click on the hotlink connected to the relevant Briefing)

Presenters for the July Briefings are; Kristy Elstone, Senior HR Consultant and Richard Dagger, Senior ER Consultant.

Other Local Chamber of Commerce members and Her Business Network members can attend for only $25+GST. (Please indicate which chamber you are a member of when emailing your registration).

Non members can attend for $100+GST per session.

New Registration process:

ECCC now has online registration via our internal system. Please use this process to register for a Members Briefing in your area. If you have any problems, please call ECCC or email. This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance. you will need Microsoft Silverlight for our registration process.

Briefing sessions have been extended to 2 hours with a break in the middle. Free Breakfast from 7.30am (muffins/pastries/cereals provided)

Topics for the July 2012 round of member briefings:

Economic update
Budget Implications
Other business issues
Employment Relations issues
Recent employment court decisions
+ other key topics

Performance and Development Planning

Fri, 13 Jul 2012 09:43:13 +1200

Performance and Development planning is a process used to review how an employee has been progressing. It is also used for reaching agreement on the goals for the direction of development and learning into the future. Effective performance development processes should have positive impact on the morale and success of people. As a result it can have an impact on the retention of skilled people. To gain the most benefit from a performance appraisal, the process must be structured in such a way that it is forward-looking and focused on how to create success from the work of the appraisees.

Overview

Employees typically want to know:

How they contribute to their team and the organisation in which they work.
How they can contribute more to build on their own successes

Performance appraisal is a process that facilitates the review and planning processes. However, appraisal is more than one or two meetings a year. To achieve team goals, team leaders and managers need to communicate regularly with employees to let them know:

How they are going
Where requirements and goals are being met (or not)
You are there to provide support
Of the objectives for their work and where this fits into what the team and the organisation are working towards

This course is designed to assist team leaders and managers in the areas of performance and development planning, using performance appraisal as one of the tools to achieve that.

Benefits of this course

This course will provide knowledge and skillsto help team leaders and managers:

Develop a future focus through the effective use of an appraisal system
Put in place in conjunction with their employees a performance and development plan
Improve on-the-job communication through regular conversations
Understand and use different conversation techniques to support the planned improvement of staff on the job.
Plan their approach to performance review and development templates and forms for their use.

Cost

$350 + GST – Member
$437 + GST – Non Member

For more information or to register go to the EMA Learning Hub website.

Stage 1 Training for Heath & Safety Representatives

Tue, 25 May 2010 16:35:22 +1200

Benefits of this course

This course will provide knowledge and skills that will:

Qualify attendees as approved Health and Safety Representatives under the Health and Safety in Employment Act (HASE Act)
Help with set-up and maintenance of practical and effective health and safety systems
Encourage attendees to be active in preventing injuries
Get your Committee moving and making a difference

Cost

Funded $150 + GST – Member
Funded $150 + GST – Non Members

ACC Have extended the funding for Health and Safety Representative Training until the end of September 2012. The same criteria applies to Key Industries for ACC Funding. Please check with ECCC Learning and Development 04 470 9935. (Note: ACC participant data to be filled out completely)

Non-Funded $576 + GST – Member
Non-Funded $684 + GST – Non Members

How to address poor performance

Wed, 15 Feb 2012 09:57:24 +1300

The issue of poor performance and behaviour can be a challenge. This workshop will focus on helping managers identify poor performance and behaviour in employees and the factors that contribute to it. Participants will be taken through a range of practical action steps to help remedy problems and monitor progress dealing with performance issues in a professional, practical and productive way.

WHO SHOULD ATTEND:

Business owners
Managers, team leaders and supervisors responsible for managing staff performance

BENEFITS:

Improve productivity and business performance
Improve morale and staff relationships
Lift credibility in leaders and managers

TOPICS:

Why tackle poor performance
What is poor performance / acceptable performance
Steps in addressing poor performance
Do’s and Don’ts in taking action
Coaching for performance improvement
Giving constructive feedback

COST:

Workshop - 2 hours $150.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

Digital Dynamics

Wed, 11 Jul 2012 11:23:57 +1200

Digital Dynamics is a series of short seminars giving you an insight into digital communications and social media.

The tried and true model of broadcast communication has changed forever and there is now a world of two-way technologies that, combined with traditional forms of advertising, can create a truly robust communications strategy for your business.

Digital Products - Monday, 23 July 2012 - Learn how to make extra money from your knowledge. Find out how to turn knowledge capital into income by creating digital products and market them to the world. Discover the steps needed to create digital products, market them and deliver them to a worldwide paying audience.

Quality Hotel Emerald, Penthouse Suite. Choose from either the 2pm - 4pm or 5.30pm - 7.30pm session.

For more information or to register please visit the Gisborne Chamber of Commerce or EC Website Solutions websites or phone the Chamber on 863 0384.

Financial management for non accountants

Mon, 20 Jun 2011 12:11:13 +1200

Practical and in plain English, this programme ensures a working understanding of financial basics, budget preparation and management. Build your confidence in using these essential skills in a supportive environment.

Who should attend

Those who prepare, manage or report on budgets.
Those who want to gain a better understanding of financial processes in their organisation.
Managers responsible for a budget.

Benefits

You will be able to understand the principles of finance and how they relate the organisations goals.
Have confidence in participating in the budget process.
Be confident in asking questions of financial professionals.

Topics

How to read financial statements
The difference between balance sheet, profit and loss and cash flow statements
Interpreting financial information to make sound decisions
KPI’s and financial performance measures
Preparing a budget
Managing and reporting budget variances
Financial management essentials
Financial terms explained.

Cost

6 hour workshop $380.00 plus gst
One-to-one training $180.00 plus gst per hour

To register contact BDO today.

How to improve workplace communications - PART 2

Wed, 15 Feb 2012 10:51:13 +1300

Poor communication stifles performance, costs $$$’s and frustrates management and workers alike. Learn the effective and proven written, spoken and non verbal techniques.

WHO SHOULD ATTEND:

Managers and staff who want to be more effective at influencing and communication at work

BENEFITS:

Understand your communication style and strengths and how to use these to improve work relationships
How to overcome modern workplace communication issues
Overcoming modern work communication challenges
Ensuring your message is understood

TOPICS:

PART 1

Complete your own Personal Insights Profile (DISC) report
How to deal with “difficult” communicators at work
Learn to take the lead and “control” workplace conversations

PART 2

Know your communication strengths
Effective communication techniques
Verbal and non-verbal tips
How to really listen

COST:

Part 1 (2 hours) and Part 2 (2 hours) $300.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

How to improve workplace communications - PART 1

Wed, 15 Feb 2012 10:46:10 +1300

Poor communication stifles performance, costs $$$’s and frustrates management and workers alike. Learn the effective and proven written, spoken and non verbal techniques.

WHO SHOULD ATTEND:

Managers and staff who want to be more effective at influencing and communication at work

BENEFITS:

Understand your communication style and strengths and how to use these to improve work relationships
How to overcome modern workplace communication issues
Overcoming modern work communication challenges
Ensuring your message is understood

TOPICS:

PART 1

Complete your own Personal Insights Profile (DISC) report
How to deal with “difficult” communicators at work
Learn to take the lead and “control” workplace conversations

PART 2

Know your communication strengths
Effective communication techniques
Verbal and non-verbal tips
How to really listen

COST:

Part 1 (2 hours) and Part 2 (2 hours) $300.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

Effective time management

Wed, 15 Feb 2012 10:40:38 +1300

Money and success flow away from disorganised people to organised people. Discover essential skills for your personal organisation and action planning, and become more successful at your job and in your life.

WHO SHOULD ATTEND:

Anybody who needs more time in their workday
People who want a structured approach to managing their time
People who want to improve their productivity
Managers and staff who want to improve personal effectiveness at work

BENEFITS:

Ensure your efforts at work have a real impact and you achieve your goals
Feel more secure in your job and enjoy more business success
Know how to help others to manage their time
You will be given proven tactics to overcome “time wasters”

TOPICS:

Knowing with clarity what you want to achieve
The importance of goal setting and achieving goals effectively
Communicating well with different types of people
How to say “no” nicely

COST:

Workshop - 2 hours $150.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

Westpac Gisborne Business Excellence Awards Workshop

Wed, 09 May 2012 09:52:43 +1200

Celebrate the region's successful businesses and profile the economic diversity of the region.

Take opportunity to build your public profile, to increase business opportunities and benchmark against best practice and innovation. Take the step today to enter, find our more online at www.gisborne.org.nz/business-awards.

Come along to the Business Excellence Workshops to understand how simple the compeltion of the entry form can be.

How to do effective employment agreements

Wed, 15 Feb 2012 10:34:24 +1300

WHO SHOULD ATTEND:

Team leaders, managers and supervisors who need to conduct performance reviews and interviews.
HR Professionals developing performance management systems for their workplace.

BENEFITS:

Gain confidence in preparing for and conducting interviews.
Ensure performance review process has a real impact (not just going through the motions).
Develop a learning and development plan.

TOPICS:

The performance management cycle
Linking vision and business plans
Determining KPI’s and setting performance goals
Measuring success.
Guidelines for performance review interviews
Involve staff to understand and support the process
Giving feedback
How to deliver tough messages
Performance coaching
Examples of performance review documents and forms.

COST:

Workshop - 3 hours $215.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

Westpac Gisborne Business Excellence Awards Workshop

Wed, 09 May 2012 09:34:32 +1200

Celebrate the region's successful businesses and profile the economic diversity of the region.

Come along to the Business Excellence Workshops to understand how simple the compeltion of the entry form can be.

Budget variances

Wed, 15 Feb 2012 10:21:03 +1300

Why does your actual financial information not match that of your budget? Learn how to analyse your financial information and better understand where the variances lie, and what you can do to get the business back on track.

WHO SHOULD ATTEND:

Business owners
Managers
Staff with responsibility for costing and budgeting decisions

BENEFITS:

Become more confident in interpreting your financial information
Be able to analyse any variances that occur
Learn how to better control your variances

TOPICS:

What is a variance?
Interpretation of variances
How to better track your variances

COST:

Workshop - 2 hours $150.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

How to work with difficult people

Wed, 15 Feb 2012 10:17:25 +1300

This workshop will help you deal with difficult, demanding and ‘hard to please’ personalities. Whether staff, customers, colleagues or suppliers, learn how to get positive outcomes that work for you. Be assertive and increase your confidence when dealing with these people, understand different working styles and behaviours and how to diffuse conflict while remaining professional under pressure.

WHO SHOULD ATTEND:

This workshop is for staff and managers at all levels who have to deal with these tricky situations and difficult people skillfully and confidently

BENEFITS:

Do you ever find yourself thinking “what should I have said?” after the conversation was over or wishing you had managed a conversation or an individual differently?
Understand the reasons why people can be difficult and gain the lifelong skills and confidence to deal with conflict situations of avoid them developing
Understand what you should say and what not to say
Become more assertive and in control

TOPICS:

Recognise the four different behaviour styles using DISC
Why are some people difficult
Identify the 12 categories of difficult behaviours
Gain some invaluable techniques and strategies to help you deal with these difficult behaviours and challenging people
Tips on how to diffuse conflict: remove the heat
Discover how to give tough messages
Learn how to give feedback

COST:

Workshop - 3 hours $215.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

Effective budgeting

Wed, 15 Feb 2012 10:14:09 +1300

Learn the importance of budgeting and the process of preparing a cash flow budget. Discover common problems and mistakes in budgeting and how to use the budget information to improve your business performance.

WHO SHOULD ATTEND:

Business owners
Managers
Staff with responsibility for costing and budgeting decisions

BENEFITS:

An understanding of budget types
Learn how to create your own cashflow budget
Learn what items need to be included in your budget

TOPICS:

What is a budget?
A budgeting exercise
Tips for budget preparation
Budget reporting and KPI’s
Budgeting terminology

COST:

Workshop - 2 hours $150.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

Mental toughness

Wed, 15 Feb 2012 10:10:39 +1300

Mental toughness is a learned process that provides superior resilience. Measure your Mental Toughness and learn ways to meet and overcome the adversities and hardships that cause others to stumble or slow down.

WHO SHOULD ATTEND:

Those who want to increase their own mental toughness, and the resilience of their organisation, and their people.

BENEFITS:

Be persist against adversity and setbacks
Be composed under pressure
Embrace changes at work and life in general

TOPICS:

What is mental toughness and how to develop it
Characteristics of mental toughness
Developing mental toughness
9 tips to mental toughness

COST:

Workshop - 2 hours $150.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register, please go to the BDO website.

Conflict in the moment

Wed, 15 Feb 2012 10:07:05 +1300

Conflict is present in every organisation, and if people are resolving their conflicts with win-win outcomes, the result is effective teamwork. But if conflicts aren’t resolved, working relationships erode and the result is a growing morale problem that needs attention. Learn the five steps to diffuse conflict in your workplace.

WHO SHOULD ATTEND:

Managers and supervisors who need to resolve conflict situations
Customer service staff who deal with high volumes of customers and need to resolve potential situations of conflict on a regular basis

BENEFITS:

Improve your listening and communication skills
Practice effective methods of intervention and conflict management
Learn strategies for dealing effectively and respectfully with people in conflict

TOPICS:

Identify the causes of conflict and the onset of a conflict situation
Conflict “in the moment” and steps to diffuse
Dealing with difficult people

COST:

Workshop - 2 hours $150.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information or to register please go to the BDO website.

Eastland Group Innvovation and Inspirational Series

Wed, 15 Feb 2012 08:48:00 +1300

JUSTINE TROY

Co-founder 42 Below, Columnist and Best Selling Author of "Every Bastard Says No"

Justine Troy has seen it all and if you haven't heard of the success of 42 Below Vodka you must have been living under a rock! Justine is a straight talker and she doesn't sugar coat her experience. She talks about her journey breaking into the market and having doors shut by many of the people they approached about their product.

Justine will be speaking at the Eastland Group's next Innovation and Inspirational Series at the Quality Emerald Hotel on 28 February 2012.

For more information and to purchase tickets please email the Gisborne Chamber of Commerce or go to their website.

Effective Delegation

Wed, 15 Feb 2012 09:33:30 +1300

There are two reasons why great leaders need to be effective delegators. First, delegating frees up time to lead. Second, delegation builds skills and trust in those you lead. Learn proven techniques for delegating and make your own delegation plan.

WHO SHOULD ATTEND:

Managers and supervisors.

BENEFITS:

Overcome the reluctance to delegate
Learn the steps to delegate
Learn the advantages of delegation
Develop your own delegation plan

TOPICS:

Why don’t managers delegate
Effects of the failure to delegate
Advantages of delegation
Your delegation plan

COST:

Workshop 1.5 hours $150.00 plus GST
One on One training $180.00 plus GST

For further information or to register please go to the BDO website.

Employments Relations Kit

Wed, 15 Feb 2012 10:57:25 +1300

BENEFITS OF THIS COURSE:

Participants will take away forms they can use ‘as is’ or customise to their own organisation.
In discussion with others at the course they will be able to further develop their ideas on how best to use the material to enhance their existing employment procedures.
Effective employment documents will help to reduce the potential for costly mistakes in employment procedures.

CONTENT:

The course will cover the following forms and processes:

Legislation map
Use of position descriptions and performance standards
Application for employment forms
Selection interview questions
Reference/referee checking
Offer of employment and employment agreements
Induction checklists
Pay and holiday records
Applications for leave
Health and safety related forms
Training records
How to use the kit in your organisation
How to access our half day course available on Minimum Employment Conditions

COST:

$50+GST - Funded ECCC member and non member
This Course has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the Issuing Regional Partner before confirming your place on the course.

$210 + GST - ECCC Member
$270 + GST - Non Member

For more information about course content or to register please visit the EMA Learning Hub website.

Planning and Goal Setting

Wed, 15 Feb 2012 09:26:34 +1300

Setting goals helps people to look forward to the future and have something to work toward. Planning allows for the goals to be reached gradually, and helps people to avoid or manage obstacles effectively. Learn how to set personal and team goals and establish a plan to achieve these.

WHO SHOULD ATTEND:

Business owners and managers interested in improving their performance and that of their team.

BENEFITS:

Feel more confident setting goals and targets.
Learn how to set SMART goals.
Get the best possible from yourself and others because every action will be directed towards the desired goal
Avoid all the perils and costs of having no goal - of being directionless

TOPICS:

How to set SMART goals
Setting goals for your team
Determining priorities and planning your work

COST:

$150.00 plus GST or one on one training $180.00 plus GST (per hour)

For more information and to register please refer to the BDO website.

Succession planning

Wed, 09 Nov 2011 09:32:14 +1300

Overview

Succession planning is a process for identifying and developing internal people with the potential to fill key roles within the organisation. It increases the availability of experienced and capable people that are prepared to assume these roles as they become available. It is a vital element of business planning yet still people think like this: “Why do I need a succession plan? I am very alert. I am very vibrant. I have no intention of retiring?” Succession planning is needed at all levels of an organisation, not just when we come to think about senior managers or leaders. New Zealand businesses are littered with managers and supervisors who are in post because they were good at something else!

Benefits of this course

This course will focus on succession planning and will:

Identify the ‘must‐haves’ before succession planning can take place
Explore what happens when we don’t succession plan
Explore what we need to do to effectively succession plan at all levels of the organisation
Consider the impact of succession planning on recruitment
Help create a succession planning strategy for our organisation
Explore how to use succession planning as an engagement tool

Content

The essentials for succession planning
Clear roles and responsibilities
Planning for the future
Identifying potential within the organisation
Essential skills
Delegation and motivation
Possible blockages
Grow from within

Cost

Members - $350 plus GST
Non Members - $437 plus GST

For more information or to register go the ECCC website.

Engaging Employees

Wed, 09 Nov 2011 09:39:02 +1300

Overview

Employee engagement is known to lift economic performance, increase profitability and productivity, improve workplace practices and job satisfaction, motivate staff and encourage greater involvement in business decision making, improve staff attraction and retention and, above all, create a culture based on openness, trust and confidence.

Benefits of this course

This course will focus on how to engage employees and keep them engaged and will:

Consider what a business needs to do in order to engage its employees
Explore leadership for engagement
Explore a culture of engagement
Consider the causes of disengagement and how to avoid them
Identify the responsibilities of leaders and managers
Identify the responsibilities of employees
Explore what is necessary to sustain engagement

Content

What is employee engagement?
The key drivers and essential conditions of engagement
Benefits of engagement
Barriers to engagement
Communicating to an engaged workforce
Tackling disengagement
Sustaining engagement over time
Recruiting for an engaged workforce

Cost

Members - $350 plus GST
Non members - $437 plus GST

For more information or to register go to the ECCC website.

How to live successfully with stress

Thu, 13 Oct 2011 09:32:06 +1300

Stress is a part of everyday life but how we manage our own stress is the key to successfully living with stress. The word “stress” is often viewed negatively. This workshop will help you put a positive management spin on stress. It will help you identify the stressors, develop an awareness of the danger signs, help you manage it and make it work for you.

Who should attend

Staff and Managers at all levels wanting to understand the impact on stress on themselves or their team and how to work with it successfully.

Benefits

Identify the stressors in your life
Develop awareness of your own dangers signs
How to make stress work for you successfully
Develop a plan to manage your stress and audit your progress

Topics

Defining stress
Danger signals of mounting stress and the burnout test
Determine your stress levels
Health and stress
Reducing stress in your life and workplace
Coping mechanisms
Promoting workplace health and well-being
Develop your stress management plan
Keeping on track - ‘stress management audit’

Cost

Workshop - 3 hours $215.00 plus GST
One to one training (per hour) $180.00 plus GST

For more information contact Natalie on 06 869 1445 or register online now to secure your place.

Holidays Act

Wed, 09 Nov 2011 09:22:55 +1300

Overview

The Holidays Act is the piece of employment legislation that attracts the most inquiries for advice and interpretation. In many respects it is difficult to manage because the law was not planned with the diversity of workplaces and flexible workplace practices in mind. This course will provide participants with an understanding of what the law requires and ideas for the effective management of holidays in the workplace.

Content

The Holidays Act and its administration. The role of the Department of Labour and penalties
Annual holiday entitlement and payment calculations including whether employees are entitled to four or five weeks according to the wording in the Employment Agreement
What is the effect of a person changing their hours of work?
Annual holidays in advance of entitlement and payment requirements
Sick leave entitlements (when can an employer request medical certificates?)
Bereavement leave entitlements
The process to be followed when an employee is on annual holidays or public holiday and is sick, injured or suffers a bereavement
Public holidays and alternative time off for working on a public holiday
The annual holiday process when an organisation has a ‘close down’
Options when an employee has more than one week of unpaid general leave
Final pay calculations
Holiday payment for a person who has been on parental leave
Holiday and leave record keeping
The application of the Act for decisions on leave taking by the employer and/or the employee

Cost

Members - $350 plus GST
Non Members - $437 plus GST

To register or for more information go the ECCC website.

Workload (time) management

Wed, 12 Oct 2011 16:13:31 +1300

Overview

The purpose of this course is to provide a change in thinking. There is no quick fix solution. The thinking has to change from ‘I don’t have time’ to ‘what must I fit in’. There are 24 hours in a day and it may be nice to have more, but it is finite, just like our income (whatever the amount).

Benefits of this course

This short course will provide a more effective approach to fitting everything in. Less time will be spent in talking about how busy one is, than addressing what has to be done.

This course will benefit any employee, especially those who find that they often say: ‘I wish I had some extra time’ or ‘I’m just flat out!’

Content

What are the time issues?
Challenging thinking about time
Doing a time budget (there’s a finite amount of time)
Addressing the time ‘wasters’ (Looking at how we ‘fritter’ away time)
- Managing emails/technology/reworking
Using a time management matrix
Some practical ideas for using time effectively

Cost

$210 + GST – Member (Follow‐up Coaching Sessions available at $200+GST per hour)
$270 + GST –Non Member (Follow‐up Coaching Sessions available at $220+GST per hour)

This workshop has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the Issuing Regional Partner before confirming your place on the course. This course also has a follow‐up coaching option available.

For more information or to register go to the ECCC website or contact the Training Coordinator.

Hiring the right person

Wed, 12 Oct 2011 16:40:32 +1300

As businesses grow and become more successful, they need to hire staff with the right skills to support the business. This workshop will provide the tools to help you to recruit and select staff carefully. It will provide participants with practical and time effective methods for managing the recruitment process, determining what staff resources are needed, developing an accurate Job description, attracting suitable applicants, interviewing and reference checking techniques and what questions you can ask.

Who should attend:

Business owners and Managers wanting to recruit the best person for their organisation.

Benefits:

A better fit between the hired individual and the job you are hiring for.
Managing poor performance is costly to an organisation, as is going through the hiring process again if the individual leaves. It is best to get the right person first time.
Reduced legal concerns for selecting for or against people on non job-related criteria.Improve productivity and business performance.

Topics

The key steps to hiring the right person
Understanding discrimination
Conducting the successful interview
The Privacy Act and reference checking

Cost

Workshop - 3 hours $215.00 plus gst
One-to-one training (per hour) $180.00 plus gst

For more information contact Natalie on 06 869 1445 or register online now to secure your place.

Managing contractor risk

Wed, 12 Oct 2011 16:20:05 +1300

This seminar looks at two key issues associated with contractor management: What is a contractor, and when does a contractor become an employee? Sometimes an arrangement that starts as a contracting arrangement may become an employment arrangement - this has major implications on your responsibilities and obligations. The Health and Safety in Employment Act places obligations on those who engage contractors to manage contractor safety. How do you do that in practice? This seminar outlines the actions you can take to take "all practicable steps" in relation to contractor safety.

Benefits of this course

This course will provide knowledge and skills that will:

Help you understand the difference between a contractor and employee
Allow you to structure the contractor relationship to a contractor becoming an employee
Encourage better control of the hazards contractors bring on to your worksite
Help you understand what ‘all practicable steps’ means in relation to contractor safety management

Who Benefits?

Anyone who contracts services
People with health and safety responsibilities
Organisations looking to enter or maintain ACC WSMP

Content

Contractor and employee – what is the difference, how can one turn into another?
Understanding the tests for contractors and employees
Duties of principals and persons with control of places of work and associated case law
What should be in a contract – Occupational Health and Safety considerations
Assessing a contractor’s safety record
Establishing contractor health and safety documentation
Assessing the contractor’s health and safety management plan
Health and safety performance assessment of the contractor
Reporting by the contractor to the principal

Cost

$210 + GST – Member
$270 + GST – Non Member

For more information or to register go to the ECCC website or contact the Training Coordinator.

The Disciplinary Process

Wed, 12 Oct 2011 16:07:29 +1300

Overview

Every week we read about employers who have got the process or reasoning wrong when taking disciplinary action against an employee. The results can be costly and embarrassing.

This course covers the key aspects that all employers need to know about procedural fairness and the disciplinary process.

Benefits of this course

This course will provide:

A comprehensive understanding of the various ways in which the employment relationship can come to an end
Skills to resolve employment relationship matters in a procedurally fair manner, thereby reducing the risk for personal grievance action
Practical hints and tips to deal with issues that arise in real workplace disciplinary situations

Content

Termination by the employee, including:
- Resignation
- Abandonment
Termination by the employer, including:
- Constructive dismissal
- Serious misconduct
- Repeated misconduct
- Poor performance
- Incompatibility
- Incapacity
Procedural fairness
The progressive disciplinary process
Suspension
Personal grievances
Employment Institutions under the Employment Relations Act 2000

Cost

$360 + GST – Member
$432 + GST – Non Member

For more information or to register for this course, please go to the ECCC website or contact the Training Coordinator.

How to do effective performance appraisals

Wed, 12 Oct 2011 16:25:46 +1300

Who should attend

Team leaders, managers and supervisors who need to conduct performance reviews and interviews. Human resource professionals developing performance management systems for their workplace.

Benefits

Gain confidence in preparing for and conducting interviews.
Ensure the performance review process has a real impact (not just going through the motions).
Develop a learning and development plan.

Topics

The performance management cycle
Linking vision and business plans
Determining KPI’s and setting performance goals
Measuring success
Guidelines for performance review interviews
Involve staff to understand and support the process
Giving feedback
How to deliver tough messages
Performance coaching
Examples of performance review documents and forms

Cost

Workshop (6 hours) - $380.00 plus GST
One to one training (per hour) - $180.00 plus GST

For more information contact Natalie on 06 869 1445 or register online now to secure your place.

Stage 1 for Health and Safety Representatives

Wed, 12 Oct 2011 15:51:52 +1300

Overview

Benefits of this course

This course will provide knowledge and skills that will:

Qualify attendees as approved Health and Safety Representatives under the Health and Safety in Employment Act (HASE Act)
Help with set‐up and maintenance of practical and effective health and safety systems
Encourage attendees to be active in preventing injuries
Get your Committee moving and making a difference

Who Benefits?

Health and Safety Representatives or Health and Safety Committee members looking for new or updated skills, or wishing to have an understanding of what is needed to comply with the HASE Act
Managers looking to improve workplace safety
Organisations looking to enter or maintain ACC WSMP

Content

The legal framework
Functions of a Health and Safety Representative
How to involve employees in health and safety
Good faith in practice
Hazard management
Accident and incident reporting and investigation
Safety resources available
Developing a plan of action

Prerequisite

ACC requires as part of their funding that participants fill out the personal details form. This personal information will only be used for purposes related to the Health and Safety Training Programme.

Cost

Funded $150 + GST – Member (ACC participant data to be filled out completely)
Funded $150 + GST – Non Members (ACC participant data to be filled out completely)

Non‐Funded $576 + GST – Member (no other information required)
Non‐Funded $684 + GST – Non Members (no other information required)

For more information or to register go to the ECCC website or contact the Training Coordinator.

Practical hazard management

Tue, 13 Sep 2011 10:19:34 +1200

Overview

This half‐day course overviews the principles around managing hazards in the workplace and provides you with essential information to enable you to deal with safety issues at your place of work.

Content

Hazard management process
Hazard identification methods
Hazard types
Hazard assessment
Implementing controls
Monitoring and reviewing hazards
Stress and fatigue

Cost

$210 + GST – Member
$270 + GST – Non Member

For more information about this course or to register visit the ECCC website.

Practical incident and accident investigation

Tue, 13 Sep 2011 10:24:34 +1200

Overview

This half day course is designed to refresh your knowledge of the principles of reporting and dealing with incidents that occur in the workplace.

Benefits of this course

This course will provide knowledge and skills that will:

Helps you to understand your legal requirements to report and investigate all accidents
Explains the investigation process in simple terms
Assists you to improve your safety record by identifying causes of injury or damage and preventing repeat occurrences

Content

Relevant definitions
What is serious harm, temporary severe loss?
Your responsibilities to report serious harm incidents
Accident ratios
The cost of accidents/incidents
How to work out what causes accidents/incidents
The investigation process
Interview tips and other resources available to the investigator

Cost

$210 + GST – Member
$270 + GST – Non Member

For more information about this course or to register visit the ECCC website.

Marketing and web technology seminar

Tue, 13 Sep 2011 12:30:47 +1200

How to get the most out of your marketing dollar by working out your best strategy…

Struggling with social media for your business? Everyone else is doing it, how can you get a piece of the action? EC Websites and Express PR have joined together to bring you up to speed with the latest in web-based and traditional marketing, how to use them together for best advantage and how to measure your results.

Benefit from over 20 years experience in the marketing and web marketing fields.

What we will cover…

Communications/marketing/web strategies, why they should work together and how you can make it happen.
Social media, the myths and the facts, and how to get it working for you.
Web marketing.
Media – how to work together with your media outlets to create a win-win relationship.

Who should attend?

Small to medium business owners.
People in roles that require them to do some marketing and PR. Such as not for profi ts or groups.
New business owners.
Staff wanting to upskill.
Junior marketing and PR professionals.

Cost

$195pp or $350 for two.
(Discounts for Chamber, Tourism Eastlandand Heart of Gisborne members).

Lunch and refreshments provided, limited to 30 atttendees. For a full course outline visit our website, or to reserve your place phone 06 867 7444.

Workload (time) management

Fri, 05 Aug 2011 15:00:38 +1200

Overview

Benefits of this course

This short course will:

Provide a more effective approach to fitting everything in. Less time will be spent in talking about how busy one is, than addressing what has to be done.

Who Benefits

Any employee, especially those who find that they often say: ‘I wish I had some extra time’ or ‘I’m just flat out!’

Content

What are the time issues?
Challenging thinking about time
Doing a time budget (there’s a finite amount of time)
Addressing the time ‘wasters’ (Looking at how we ‘fritter’ away time)
‐Managing emails/technology/reworking
Using a time management matrix
Some practical ideas for using time effectively

Cost

$210 + GST – Member (Follow‐up Coaching Sessions available at $200+GST per hour)
$270 + GST –Non Member (Follow‐up Coaching Sessions available at $220+GST per hour)

Advanced interviewing skills

Fri, 05 Aug 2011 14:23:04 +1200

This is a workshop for those who want to get much more out of the employment interview. It equips you to predict how a candidate will behave once they are in the job. You will learn how to tap into attitudes and values, the aspects that can make or break a job. It will help you to see into peoples’ blind-spots and get behind their masks. And the best part is that the techniques are very easy to learn and apply. Whether this is your first interview or your hundredth you will quickly master the skills of moving from a selection interview to a prediction interview.

Content

Some core interviewing skills flow across all these processes, like active listening, but there are some interviewing skills an employer will need to use which are process specific.

the initial recruitment process
performance management
disciplinary processes
investigating complaints

Cost

$295 + GST – Member (Follow‐up Coaching Sessions available at $200+GST per hour)
$354 + GST – Non Member (Follow‐up Coaching Sessions available at $220+GST per hour)

NZTE Capability Development Voucher Scheme
This Course has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the issuing Regional Partner before confirming your place on the course. This course has an after course Coaching option available. members $200+GST per hour, non members $220+GST per hour. To find out more about the coaching option contact our Training Coordinator today.

How to manage time for results

Mon, 20 Jun 2011 13:57:42 +1200

Money and success flow away from disorganised people to organised people. This half day workshop provides essential skills for your personal organisation and action planning. You will be more successful at your job and in your life if you manage your time more effectively and more decisively.

Who should attend

Anybody who needs more time in their workday
People who want a structured approach to managing their time
People who want to improve their productivity
Managers and staff who want to improve personal effectiveness at work.

Benefits

Ensure your efforts at work have a real impact and you achieve your goals
Feel more secure in your job and enjoy more business success
Know how to help others to manage their time
You will be given proven tactics to overcome “time wasters”.

Topics

Knowing with clarity what you want to achieve
The importance of goal setting and achieving goals effectively
Communicating well with different types of people
How to say “no” nicely
Determining priorities and planning your work
Practical tips for delegating.

Cost

3 hour work shop - $215.00 plus gst
One-to-one training $180.00 plus gst per hour

For more information or to register contact BDO on 869 1445.

Planning for your business success

Mon, 20 Jun 2011 13:53:22 +1200

There are two types of business plan – one for a bank or external party and one that’s a plan to manage your business. During this workshop you will develop the plan to manage your business. In tougher economic times, it is vital to have a simple, short, sharp plan to navigate your business through the storm. Ensure you finish the year with a plan for the next year ready to implement.

Setting goals and planning for your success increases your chances of achieving it! This workshop will cover success factors for businesses, goal setting, measuring success and forecasting activity and revenue.

Who Should Attend

Business owners and managers.

Benefits

Develop your own business plan.
Have a clear understanding of the business planning process and how it can be applied to your business.

Topics

What is a business plan.
The business planning process.
The business environment.
Key management issues for growth.
Goal setting.
Prioritising tasks.

Cost

3 hour work shop - $215.00 plus gst
One-to-one training $180.00 plus gst per hour

For more information or to register contact BDO on 869 1445.

Effective email and web marketing

Mon, 20 Jun 2011 13:48:19 +1200

This course will be in two parts and include a 1 hour coaching session.

Part 1 will provide practical tips and examples of how to market your product or service using the internet and email. Participants will receive a template to help produce an email marketing plan. How do you maximise the content of your email? Learn how to build your customer database and about permission marketing. How do you limit people unsubscribing? Use the web to find out how to get the look and feel right and get people to your web site and keep them coming back.
Part 2 will look at ways to create new markets on the web and via email.
Cost - Two 3 hour workshops and 1 hour coaching $540.00 plus gst

For more information or to register contact BDO on phone 869 1445.

How to improve workplace communications

Mon, 20 Jun 2011 13:42:01 +1200

Poor communication stifles performance, costs $$$’s and frustrates management and workers alike. Learn the effective and proven written, spoken and non verbal techniques.

Who should attend

Managers and staff who want to be more effective at influencing and communication at work.

Benefits

DISC report to complete online – retail value $200.00
Understand your communication style and strengths and how to use these to improve work relationships.
How to overcome modern workplace communication issues.
Overcoming modern work communication challenges.
Ensuring your message is understood.

Topics

Know your communication strengths.
Effective communication techniques.
Verbal and non-verbal tips.
How to really listen.
Complete your own Personal Insights Profile (DISC) report.
How to deal with “difficult” communicators at work.
Learn to take the lead and “control” workplace conversations.

Cost

6 hour work shop - $380.00 plus gst
One-to-one training $180.00 plus gst per hour

To register contact BDO today.

How to gain assertiveness for increased confidence and success

Mon, 20 Jun 2011 13:35:55 +1200

Being assertive is a key business skill. The ability to get your message across by being neither aggressive nor passive is essential when forming and maintaining relationships. It’s all about getting your ideas heard by the right people, at the right time and in the right way. Whether you are dealing with a boss, colleague, staff member or senior management, your ability to persuade and influence is crucial. Do you concern yourself with pleasing and not offending others to the detriment of your own needs? This seminar will help you say what you want and help you state your needs clearly and effectively.

Who should attend

Anyone wanting to improve their confidence, professionalism, their ability to deal effectively with people problems and gain the skills to express themself without violating their own rights or those of others.

Benefits

Be persuasive and influential
Make your opinions be considered
Don't let other people always get their way – stand up for yourself
Communicate with others in a more confident way
Get what you want without being forceful or rude
Be in control

Topics

Understand assertiveness, aggressive and passive communication
Identify your own assertiveness level
The Johari Window perspective of assertiveness
Techniques for assertiveness communication

Cost

3 hour work shop - $215.00 plus gst
One-to-one training $180.00 plus gst per hour

To register contact BDO today

Introduction to solid fuel heating

Thu, 16 Jun 2011 10:05:05 +1200

This NZHHA course is for any installers, retail staff and building inspectors wishing to become certified. Training with take a full day with morning and afternoon tea and light lunch provided.

Registration fee is $402.50 (incl GST).

(This course is then followed by the NZHHA Regional Meeting on Friday, 15 July 2011 from 6pm to 8pm).

For further information or an application form please email the Association or see contacts below:

Ed Hawkes (09) 442 4261
FAX NZHHA (09) 442 4263

PO Box 302-486,
North Harbour Postal Centre,
Auckland 0751

Advanced people management

Mon, 20 Jun 2011 14:24:38 +1200

Overview

To understand the behaviour of others and to assist them in developing their own skills, it is first necessary for you to understand and acknowledge your own behaviour. This course is about doing just that. Through the understanding of ‘you’ it will be more likely that you will choose the most appropriate style when dealing with others.

Benefits of this course

This course will provide knowledge and skills that will:

Change your behaviour to get the best results
Enable you to manage people more effectively
Increase your awareness of interpersonal skills
Enable you to set expectations for your team
Increase your team communication
Improve your problem solving and decision‐making ability

Content

How to develop your interpersonal business skills
Emotional Intelligence
What makes a great manager
What is in it for the manager
Effective communication
How to listen and how those working with you will know you have listened
How to be supportive, develop empathy, attitude and motivation
What to do when things get hard
How to deal with difficult situations

Time

Two days – 9.00am – 4.00pm

Cost

$735 + GST – Member (Follow‐up Coaching Sessions available at $200+GST per hour)
$875 + GST – Non Member (Follow‐up Coaching Sessions available at $220+GST per hour)

Note: This workshop has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the Issuing Regional Partner before confirming your place on the course. This course also has a follow‐up coaching option available.

Refer to ECCC website for course registration and further details.

Transitions to leadership management

Mon, 20 Jun 2011 13:25:00 +1200

Moving into management for the first time can be daunting. This workshop will give new managers the skills they need to ‘step up’ to being highly effective in their new role. This practical workshop will cover the core management skills needed to become a successful manager and leader.

Who should attend

New managers, team leaders and those aspiring to move into management.

Benefits

Management of people requires a whole new range of business skills. This workshop provides an excellent introduction to these skills and gives you the tools to help improve the performance of your team.

Topics

Our leadership programmes are based on 4 key competency areas:

Personal Awareness and Integrity

Behaviour, attitude and performance
Characteristics of leaders
Giving and receiving feedback
Basic EQ audit (conducted on line prior to the workshop)
Personal and team SWOT

Relational Effectiveness

Listening and questioning skills
Time management
Motivating individuals and teams

Strategic and Business Clarity

Personal characteristics and strengths
Goal setting and prioritising

Operational Impact

Coaching Skills

Cost

6 hour workshop $380.00 plus gst
One-to-one training $180.00 plus gst per hour

To register contact BDO today.

How to develop valued product and deliver great customer service

Mon, 20 Jun 2011 12:05:52 +1200

Every business owner should view customer service as a key competitive advantage. This should be an area that they get right every time so that customers expectations are regularly exceeded.

Who should attend

Business owners and customer service staff.

Benefits

This workshop will help businesses develop a system for customer service that will see great customer service delivered by all team members in a way they never dreamed possible.

Topics

How to provide sensational service.
How to handle complaints.
What is a regular customer worth?
Tools and tips for loyalty marketing.
Sell what you have to offer.
Use feedback from customers.

Cost

3 hour work shop - $215.00 plus gst
One-to-one training $180.00 plus gst per hour

To register contact BDO today.

How to manage conflict

Mon, 20 Jun 2011 11:52:39 +1200

Conflict is all around us, but most people try to avoid it because they lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively. This workshop will teach you to recognise the causes of interpersonal conflict and to become aware of your emotional triggers to prevent explosive situations. This workshop trains you to learn new strategies of conflict management that will improve your work and personal life.

Who should attend

Managers and supervisors who need to resolve conflict situations.
Customer service staff who deal with high volumes of customers and need to resolve potentially conflict situations on a regular basis.

Benefits

Improve your listening and communication skills.
Practice effective methods of intervention and conflict management.
Learn strategies for dealing effectively and respectfully with people in conflict.

Topics

Identify your conflict management style.
Identify the causes of conflict and the onset of a conflict situation.
Conflict “in the moment” and steps to diffuse.
Dealing with difficult people.
Learn the different ways in which people choose to address conflict.

Cost

6 hour work shop - $380.00 plus gst
One-to-one training $180.00 plus gst per hour

To register contact BDO today.

Eastland Group innovation and inspiration speaker series

Thu, 09 Jun 2011 11:52:43 +1200

The Chamber is very pleased to announce the launch of a new series of events. The vision for these events is to bring some of New Zealand's best business and creative minds to the region to inspire and excite us.

We are proud to be kicking off with Ian Taylor who, from humble beginnings in Raupunga (South of Wairoa), has emerged as a leading light in global broadcasting technology. Ian is also heavily involved in Maori Tourism and is a true entrepreneur and innovator.

Tickets will be on sale from Monday, 13 June and are available from the Chamber office. Bring your staff, partners and anyone you think would benefit from hearing one of New Zealand's most sought after business speakers. Please contact the Chamber office and we will arrange purchase and ticket distribution.

Performance and development planning

Mon, 20 Jun 2011 14:03:05 +1200

Overview

Performance and Development planning is a process used to review how an employee has been progressing. It is also used for reaching agreement on the goals for the direction of development and learning into the future. Effective performance planning processes should have a positive impact on the morale and success of people. As a result it can have an impact on the retention of skilled people. To gain the most benefit from a performance appraisal, the process must be structured in such a way that it is forward‐looking and focused on how to create success from the work of those being appraised.

Benefits of this course

This course will provide knowledge and skills that will:
Help you develop a better understanding of how to effectively use the appraisal system to improve on‐the‐job communication
Help managers and leaders work through the alignment of goals and objectives for their employees with those of the organisation
Provide sample forms for use in the workplace

Content

Setting out guidelines for performance appraisal and what the system should not be used for
An overview of different systems and the uses to which they can be put
What will be measured through the appraisal process
Developing appraisal forms
Putting personal development plans in place
The linking of performance appraisal with other organisational systems (e.g. planning, training, remuneration, career plans etc)
How to conduct performance appraisals
Interviewing techniques
Communication in an appraisal
Self‐appraisal systems
Appraisal do’s and don’ts

Time

One day – 9.00am – 4.00pm

Cost

$350 + GST – Member (Follow‐up Coaching Sessions available at $200+GST per hour)
$437 + GST – Non Member (Follow‐up Coaching Sessions available at $220+GST per hour)

Refer to ECCC website for course registration and further details.

Train the trainer

Wed, 25 May 2011 09:56:41 +1200

Take advantage of this Great Opportunity!

Okay...you are a new Supervisor, Manager or Team Leader and one of your tasks is to ensure that your employees are trained to the appropriate standard.

What do you do? Where do you start? Don't think "How did I get into this mess?!" This course is your answer!

The purpose of our Train theTrainer course is to assist those who have responsibility for training employees but have not had any formal assistance in understanding how people learn or how to engage with employees.

Participants will gain confidence that enables them to teach skills and learn how to engage participants in learning, so that participants can put knowledge and training into practise in the workplace.

This course is part of the "How to be a Trainer series". It is ideal for those who train one-on-one or to a few people, rather than those who present to big groups (see ECCC Presentation skills, and Training Techniques courses).

Special price of $165 +GST (member) or $207 +GST (non member)

Register online at ECCC today.

Assertiveness Skills

Wed, 25 May 2011 10:07:40 +1200

Assertiveness is about managing yourself and others by using a communication style based on influence, positive behaviour, sensitivity, self expression without violating the rights of others, being non-judgemental, and taking responsibility for your communication and your responses to communication in all situations.

Benefits of this course

This course will help you too:

Stick to the point in a discussion without becoming angry or anxious
Work productively with others to build cooperation and team work
Confront problems effectively instead of putting them off
Acquire respect from others while building your self‐confidence
Be aware that each person with whom you work is unique
Understand that the situation, the task at hand, your personality, and the personality of the other person is what determines how to handle a specific problem

Content

Assertiveness – what is it?

Influencing factors in human behaviour
How assertive are you?
Behaviour styles
Assertive goals
Changing behaviours
Attitude
The assertiveness continuum
Hidden agendas

Cost

$210+GST Member
$270+GST non member

Coaching
This course has an after course coaching option. This can be delivered 1 on 1. Member rate $200+GST per hour, non member rate $220+GST per hour.

Business Mentoring

Wed, 25 May 2011 09:38:00 +1200

How to plan and manage budgets and achieve financial targets

Tue, 10 May 2011 11:40:18 +1200

Successful managers in organisations of all sizes know where they are going and how they are going to get there. Learning how to set financial goals, and manage budgets to achieve targets are critical skill sets for managers and business owners. This workshop will provide some practical tools and knowledge on how to manage the budget process.

Who Should Attend

Small and medium business owners and managers who want to be more effective in managing their business.
Managers in bigger organisations with departmental accountabilities.

Benefits

Feel in control of your area of responsibility.
Understand that budgeting is just common sense.
Teach your staff to manage the budgets in their area.
Learn how to link your budget information to your cash balances and your decision making.
Find out ways to monitor performance against budget.

Topics

The cycle of planning and control.
Why you should have a budget.
Understanding the process and components within a budget.
Managing your budget by monitoring variances.
Budget reporting and KPI's.

Cost

3 hours workship and 1 hour coaching $395.00 plus GST; or
2 hours one-to-one training $360.00 plus GST per hour

Assertiveness Skills

Wed, 11 May 2011 11:39:48 +1200

Overview

Assertiveness is about managing yourself and others by using a communication style based on influence, positive behaviour, sensitivity, self‐expression without violating the rights of others, being non‐judgemental and taking responsibility for your communication and your responses to communication in all situations.

Benefits of this course

This course will help you too:

Stick to the point in a discussion without becoming angry or anxious
Work productively with others to build cooperation and team work
Confront problems effectively instead of putting them off
Acquire respect from others while building your self‐confidence
Be aware that each person with whom you work is unique
Understand that the situation, the task at hand, your personality, and the personality of the other person is what determines how to handle a specific problem

Who Benefits

This course will benefit all participants wanting to improve their:

Confidence
Professionalism
Ability to deal effectively with people problems in all aspects of life
Skills to express yourself without violating your own rights or those of others

Content

Assertiveness – what is it?
‐ Influencing factors in human behaviour
‐ How assertive are you?
‐ Behaviour styles
‐ Assertive goals
‐ Changing behaviours
- Attitude
‐ The assertiveness continuum
‐ Hidden agendas

Cost

$210 + GST - ECCC Advice
$270 + GST - Casual (Networking or Non Member)

Time management

Wed, 11 May 2011 11:33:07 +1200

Overview

Benefits of this course

This short course will:

Provide a more effective approach to fitting everything in. Less time will be spent in talking about how busy one is, than addressing what has to be done.

Who Benefits

Any employee, especially those who find that they often say: ‘I wish I had some extra time’ or ‘I’m just flat out!’

Content

What are the time issues?
Challenging thinking about time
Doing a time budget (there’s a finite amount of time)
Addressing the time ‘wasters’ (Looking at how we ‘fritter’ away time)
- Managing emails/technology/reworking
Using a time management matrix
Some practical ideas for using time effectively

Cost

$210 + GST (ECCC Advice)
$270 + GST (Casual - Networking or Non Member)

Overview
The purpose of this course is to provide a change in thinking. There is no quick fix solution. The thinking has to change from ‘I don’t have time’ to ‘what must I fit in’. There are 24 hours in a day and it may be nice to have more, but it is finite, just like our income (whatever the amount).
Benefits of this course
This short course will:

Provide a more effective approach to fitting everything in. Less time will be spent in talking about how busy one is, than addressing what has to be done.
Who Benefits

Any employee, especially those who find that they often say: ‘I wish I had some extra time’ or ‘I’m just flat out!’
Content

What are the time issues?

Challenging thinking about time

Doing a time budget (there’s a finite amount of time)

Addressing the time ‘wasters’ (Looking at how we ‘fritter’ away time)
‐
Managing emails/technology/reworking

Using a time management matrix

Some practical ideas for using time effectively
Time
Half day course 9.00am – 12.30pm or 12.30pm – 4:00pm (depending on location)
Investment
$210 + GST – ECCC Advice
$270 + GST – Casual (Networking or Non Member)

Climate change and agriculture

Thu, 07 Apr 2011 16:49:45 +1200

Maintaining farm productivity and profits in an uncertain climate

Presentation by Dr Jim Salinger, Auckland Climate Scientist, Professor Caroline Saunders, Lincoln University and Rod Oram, Business Journalist

Three leading New Zealand specialists will explain the nature of climate change, its impacts on New Zealanders’ health, properties, infrastructure, environment and rural industries. They will bring the latest information on climate change science and how it affects rural industries in your area.

Dr Jim Salinger will speak on the latest information on climate change science and its impacts on farming and communities in the New Zealand and local context.

Professor Caroline Saunders will speak on what all this means for agricultural trade, greenhouse gas emissions and what practical and cost-effective steps farmers can take in reducing their emissions whilst improving their economic viability and business opportunities in a changing world.

Rod Oram will talk on emissions trading and compare New Zealand's climate change targets with our trading partners' targets, and what this means for agricultural trade.

About the speakers:

Dr Salinger is an Auckland-based internationally renowned climate change scientist, now at the University of Auckland and the University of Tasmania, who formerly worked at NIWA. He was a lead author for the Intergovernmental Panel on Climate Change which was awarded a Nobel Peace Prize in 2007.
Professor Caroline Saunders of Lincoln University has 20 years research expertise in the UK and New Zealand. Her current research includes evaluating trade and the environment including assessment of international markets policies and their impact on agricultural development.
Rod Oram is an award winning financial and business journalist and Radio New Zealand National/Sunday Star Times commentator. He has commentated widely on the Emissions Trading Scheme, climate change and the various pressures being placed on trade for now and during the 21st century.

Please contact Phil Wauchop on 867 2049 ext. 5783 for further information.

Health and safety toolkit

Tue, 26 Apr 2011 16:51:53 +1200

(a workshop for building or reviewing your health and safety system)

Overview

In order to comply with the Health and Safety in Employment Act 1992, employers must have effective, documented policies and procedures to manage the health and safety of their employees, customers and others on or near their work‐site who may be affected by the organisations’ activities.

This course is designed to assist employers to review their OHS systems or develop those systems by working through the compliance issues and identifying areas that require attention for their business.

Course participants are provided with an electronic and hard copy OHS Manual template, which they can customise or use excerpts from post‐course to complete the process, with or without an ECCC Consultant’s assistance.

The course has been designed to help those employers who wish to have HASE Act compliant Health and Safety systems but lack the time/resources to do so, and want pragmatic assistance to achieve that end.

Benefits of this course

An appreciation of the policies and procedures needed to comply with legal requirements.
A draft Health and Safety Manual that reflects those requirements.
An understanding of how to implement a health and safety system.

Content/Resource

How to work out what should be in a HASE ACT‐compliant OHS Manual.
What changes do you need to make to suit your business to do so?
What further information do you need to gather post‐course to finish the project?
Course material that guides you through the process.
A Microsoft Word copy of a draft OHS Manual template.
Post‐course assistance on‐site, if needed. (Not covered in course investment).

Cost

$330 + GST – ECCC Advice
$414 + GST – Casual (networking or non member)

Managing performance and behaviour issues

Tue, 26 Apr 2011 16:41:13 +1200

Overview

Often Managers and Supervisors seek to deal with performance and behaviour issues by considering discipline. Discipline is a last resort and before it is contemplated there needs to be consideration given to finding the root causes – because it’s only symptoms which are being exhibited. The focus should always be on correction, not punishment and to use discipline only when all else fails.

Benefits of this course

This course will provide knowledge and skills that will:

Learn how to address less than acceptable standards with confidence
Gain strategies to deal with issues promptly
Learn how to be ruthless with standards, but gracious with people

Content

Setting the standards and expectations

Understanding why things may go wrong in the workplace
Best practice examples of managing employees
Perceptions held of employees – understanding that the way we perceive employees will determine how we manage them
Setting standards of performance and behaviour
Getting rid of demotivating factors

Dealing with ‘short of acceptable’ standards (Why things go wrong and how to fix them)

What are the behaviour/performance issues?
Dealing with difficult behaviour
Why do Supervisors/Managers avoid solving problems? Helping to solve the problems
What is the cause of this unacceptable behaviour/performance occurring?
How to stop the incorrect behaviour/performance before discipline
Focusing on correction, not being vindictive or punishing
Addressing the issues, when I’ve been left with no choice
Avoiding personal grievances

Cost

$330 + GST - ECCC Advice
$414 + GST - Casual (networking of non member)

How to deliver memorable presentations

Thu, 28 Apr 2011 11:43:20 +1200

Discover how to confidently deliver more dynamic and memorable presentations.

Do you experience speaking nerves or dread speaking to groups? At this workshop you will learn to overcome those nerves and plan and create effective presentations in a structured way. You’ll receive invaluable resources and templates and become skilled at using proven delivery techniques. Learn how to use your own communication style to maximum effect.

Benefits

Understand your presentation strengths and how to use them
Know the keys to making your message understood and remembered
Perform practice exercises to build your skills in private
Your own personalised prep-sheet Know your presentation “took kit” and how to use it. .

Topics

Clarifying presentation objectives
Preparation and planning
Learn strategies to reduce nerves
Your voice as a presentation tool
Mastering effective body language
Ensure the audience remembers your message.

Cost

3 hour work shop - $215.00 plus gst

Presented by Carol Shepherd.

Stage 1 training for health and safety representatives

Tue, 26 Apr 2011 16:29:15 +1200

Overview

Benefits of this course

This course will provide knowledge and skills that will:

Qualify attendees as approved Health and Safety Representatives under the Health and Safety in Employment Act (HASE Act)
Help with set‐up and maintenance of practical and effective health and safety systems
Encourage attendees to be active in preventing injuries
Get your Committee moving and making a difference

Content

The legal framework
Functions of a Health and Safety Representative
How to involve employees in health and safety
Good faith in practice
Hazard management
Accident and incident reporting and investigation
Safety resources available
Developing a plan of action

Prerequisite

ACC requires as part of their funding that participants fill out the personal details form. This personal information will only be used for purposes related to the Health and Safety

Costs

Funded $150 + GST – ECCC Advice
Funded $150 + GST – Casual (Networking or Non Members)

Note: for funded registration ACC participant data must be filled out completely.

Non‐Funded $576 + GST – ECCC Advice
Non‐Funded $684 + GST – Casual (Networking or Non Members)

Note: no other information required for non-funded registration.

Special Note

This two day course is approved by the Minister under section 19G of the Health and Safety in Employment Act 1992. This course therefore qualifies persons who are Health and Safety Representatives to paid time off, subject to the eligibility criteria for paid leave for health and safety training. The course is supported by funding from ACC.

ACC experience rating - information briefing

Mon, 04 Apr 2011 09:14:08 +1200

Changes to ACC legislation became effective on 1 April 2011. Your ACC levies could now vary ± 50%!! Your ACC employer levies will be impacted by your previous and ongoing ACC work related claims experience. Join us for an update on what this means for you, and what you can do about it.

Who should attend:

All Managers
Financial Managers

Content includes:

Understand Experience Rating and how it affects your levy.
Learn what to do when you receive your claims report from ACC to ensure your levy reflects your actual ACC experience.
Find out what action to take for longer term claims.
Learn how to minimise future claims costs to reduce your levies.

Cost:

ECCC Member - $95 + GST
Non Member - $130 + GST

Go to ECCC website to register and for more information.

Facilitation skills

Thu, 07 Apr 2011 17:10:18 +1200

Overview

This course is primarily aimed at participants who have done none or very little facilitation. It also serves as a good refresher for participants with some experience in leading groups that have been required to discuss and explore issues and make key decisions. Interaction on this workshop will be the key to participants gaining full benefit.

Benefits of this course

At this course you will:

Introduce participants to the role of facilitating and the characteristics of effective facilitation
Introduce participants to a range of processes for group discussion
Review effective communication skills for facilitation
Identify ways to manage conflict in groups
Enable participants to facilitate a group effectively

Who Benefits

Participants who are asked to facilitate groups, meetings and projects
The organisation for whom the participant works

Content

The role of facilitation
Characteristics of effective facilitation leadership styles
Decision‐making/problem solving
Group discussion process techniques
Visual aids for facilitators
Group dynamics
Dealing with conflict
Styles of thinking
Facilitation guidelines
Communication skills

During the course some participants will have the opportunity to practice the skills discussed by facilitating a subject that they will be given.

Time and Cost

One day – 9.00am – 4.00pm

$330 + GST – ECCC Advice
$414 + GST – Casual (Networking or Non Member)

A health and safety toolkit

Thu, 07 Apr 2011 17:02:57 +1200

A workshop for building or reviewing your health and safety system.

Overview

Benefits of this course

An appreciation of the policies and procedures needed to comply with legal requirements.
A draft Health and Safety Manual that reflects those requirements.
An understanding of how to implement a health and safety system.

Who Benefits?

Employers and employees of businesses of any size wanting to comply with Health and Safety legislation and/or are working towards conforming to ACC Workplace Safety Practices programme (WSMP) Primary Level requirements.
Small businesses that are contemplating applying for a discount under the ACC Workplace Safety Discount programme (WSD) and operate under a qualifying ACC classification unit number.

Content/Resource

How to work out what should be in a HASE ACT‐compliant OHS Manual.
What changes do you need to make to suit your business to do so?
What further information do you need to gather post‐course to finish the project?
Course material that guides you through the process.
A Microsoft Word copy of a draft OHS Manual template.
Post‐course assistance on‐site, if needed. (Not covered in course investment).

Time and Cost

Full day course 9.00am – 4.00pm

$330 + GST ECCC Advice
$414 + GST Casual (Networking or Non Member)

Leadership and motivation

Fri, 18 Mar 2011 11:15:00 +1300

Overview

Leadership is more a process than a positional or status relationship. By learning whether you are more of a leader or more of a manager, you will gain insight and self‐confidence that comes with knowing more about yourself.

Benefits of this course

This course will provide knowledge and skills that will:

How to develop a greater impact and effectiveness when dealing with others
What qualities you need as a leader and how to develop them
The keys to high performance leadership
How to set clear evidence‐based direction for your team
The best ways to maintain a positive workplace
The importance of developing relationships and some tips on how to do it
The most common mistakes made in leadership and how to avoid them
What demotivates your team and the importance of growing your team

Who Benefits

All employers and employees
It is especially beneficial to Managers operating at all levels of seniority, Team Leaders and Supervisors
The organisation itself also benefits

Content

The role of a leader
What the latest research tells us about leadership
Leadership concepts
Setting direction and managing expectations
Personal communication style
Maintaining a positive workplace
Building relationships through the five‐step trust building process
Creating and enabling action
The best way to gain motivation from staff
How to test your team’s effectiveness

Time

One day - 9am - 4pm

How to build effective employment agreements and understand obligations as an employer

Thu, 10 Mar 2011 10:39:45 +1300

This workshop provides an opportunity for participants to gain an understanding of employment relations and human resource practices and apply them directly to their own business.

Who should attend

Business owners and managers.

Benefits

Understand the recent changes to employment legislation.
Learn about employment practices for your business.

Topics

Understanding and preparing employment agreements
Who is an employee?
Holidays and leave.
Managing non-performing employees.
Disciplinary processes
Changes to the Government’s Employment Relations Amendment Bill (No 2) (which come into force on 1 April 2011)
Changes to the Holidays Amendment Bill (which come into force on 1 April 2011)

Cost

$215.00 (plus GST)
Coaching per hour as required $180.00 (plus GST)

Getting the best value from your accountant

Thu, 10 Mar 2011 10:35:10 +1300

Accountants are not just bean counters; they can add real value to your business. At this workshop, we will unravel the mysteries of accounting statements... and accountants. Understand why it is important to understand financial statements, how accountants operate and how to utilise the services accountants provide. Learn what questions you should be asking your accountant and how you can get better value for your accounting fees.

Who should attend

Business owners and managers working with accountants.

Benefits

Understand the purpose of key accounts or financial reports.
Have the confidence to ask questions of financial professionals.
Grasp the concepts of performance measurement for your organisation and use these to help make decisions.

Topics

How an Accountant will add value to your business.
Questions to ask an Accountant.
Understanding the Profit and Loss Statement and Balance Sheet.
Measures of Efficiency and Profitability.
Measures of Financial Stability.

Cost

$215.00 (plus GST)

Management skills for executive assistants and personal assistants

Fri, 18 Mar 2011 11:08:31 +1300

Overview

The role of Executive Assistants involves much more responsibility, skill and knowledge than ever before. More and more Executive Assistants are required to work like managers and control everything from the process which their own tasks are performed to complex projects. These days Executive Assistants are key contributors to management teams and, as such, they need well‐developed skills to enhance their effectiveness.

Benefits of this course

This course will:

Introduce participants to the complexity of Executive Assistant (EA) roles
Introduce participants to skills required to meet today’s business expectations of EA’s
Identify ways to develop and improve on current skills

Who Benefits

Participants wanting to move into the area of Executive Assistant roles
Participants currently in EA positions and wanting to develop and improve their skill base
Participants wanting a refresher

Content

Developing a partnership with your manager that works for both of you
Projecting an image that commands respect
Identify how you can use authority and influence
Exploring communication as a strategic tool
Developing skills for managing other people’s use of time
Increasing our range of problem solving techniques
Making things happen rather than simply identifying issues and problems
Identifying and practicing skills relevant to handling difficult situations

Time

One day – 9.00am – 4.00pm

Cost

$330 + GST – ECCC Advice
$414 + GST – Casual (Networking or Non Member)

Time management

Fri, 18 Mar 2011 10:54:04 +1300

Overview

Benefits of this course

This short course will provide a more effective approach to fitting everything in. Less time will be spent in talking about how busy one is, than addressing what has to be done.

Content

What are the time issues?
Challenging thinking about time
Doing a time budget (there’s a finite amount of time)
Addressing the time ‘wasters’ (Looking at how we ‘fritter’ away time)
- Managing emails/technology/reworking

Using a time management matrix
Some practical ideas for using time effectively

Time

Half day course 9.00am - 12.30pm or 12.30pm - 4.00pm

Cost

$210 plus GST ECCC advice
$270 plus GST Casual (networking or non-member)

How to plan and manage budgets and achieve financial targets

Thu, 10 Mar 2011 10:03:57 +1300

Who should attend

Small and medium business owners and managers who want to be more effective in managing their business.
Managers in bigger organisations with departmental accountabilities.

Benefits

Feel in control of your area of responsibility.
Understand that budgeting is just common sense.
Teach your staff to manage the budgets in their area.
Learn how to link your budget information to your cash balances and your decision making.
Find out ways to monitor performance against budget.

Topics

The cycle of planning and control.
Why you should have a budget.
Understanding the process and components within a budget.
Managing your budget by monitoring variances.
Budget reporting and KPI’s.

Cost

$215.00 (plus GST)
Coaching as required - $180.00 (plus GST)

Women in business workshop

Thu, 10 Feb 2011 10:43:42 +1300

Turn ideas into action, strengths into success

The BNZ Partners Women in Business workshop is designed to help New Zealand women defi ne and achieve their business and life goals. The learning environment you’ll find yourself in is stimulating and deliberately challenging, yet very supportive. You’ll step outside your comfort zone to discover how to lead people and turn your brilliant ideas into successful reality.

You’re in the hands of a master

The workshop is led by expert facilitator and master coach Sue Lindsay. In recent years Sue has been named New Zealand Young Executive of the Year, Southlander of the Year, winner of the World Young Business Achievers award in Beijing China and Direct Marketer of the Year finalist, just to mention a few of her achievements. Sue’s perceptive guidance will help you to bring personal and business visions alive and inspire you to take action.

Expected outcomes

A renewed and expanded level of clarity, purpose, direction and focus
The chance to develop or redefine your vision and translate it into focused action plans for 12 months and beyond
The confidence and certainty required to turn your dreams and plans into reality
The ability to work less, make more and get more done than ever before
Increased levels of energy and creativity
Real strategies for minimising stress and maximising personal and team performance
A proven model for creating a high performance business and brand
An understanding of and plan for implementing the latest in leadership thinking (including why GEN Y could be
your biggest opportunity rather than your biggest challenge) within your business
An understanding of what it really takes for your business and brand to stand out in a cluttered market place

Cost: $448 (plus GST)

Visit BNZ Partners Growth Programmes for more details and to register.

Restructuring the workplace

Wed, 09 Mar 2011 10:34:42 +1300

Overview

This course is designed to assist employers to get the process and people issues right for any restructure.

Benefits of this course

Participants will come away with a greater knowledge of:
The steps that any restructure process must follow
An understanding of the common pitfalls employers fall into
Hints and tips to make a sometimes difficult process run smoothly
How to ensure that changes don’t negatively impact on the workplace

Content

The reasons for restructure
Common pitfalls for employers
The statutory framework and key legal principles
The planning phase
Assisting employees to cope with the change
Consultation – what is it, why do it, and how to make it worthwhile?
The process, with practical exercises for participants to take part in
Internal and external communications

Cost

$210 + GST – ECCC Advice
$270 + GST – Casual (Networking or Non Member)

A Health and Safety Toolkit

Tue, 11 Jan 2011 13:43:14 +1300

In order to comply with the Health and Safety in Employment Act 1992, employers must have effective, documented policies and procedures to manage the health and safety of their employees, customers and others on or near their work-site who may be affected by the organisations’ activities.

This course is designed to assist employers to develop those systems in a practical way by working through the compliance issues and identifying areas that require attention for their business.

Course participants are provided with an electronic and hard copy OHS Manual template, which they are able to tailor to suit their needs with the guidance of the Course Facilitator with the end goal of having a draft health and safety manual which they can complete post-course, with help from one of our Consultant’s or without.

Benefits of this course:

An appreciation of the policies and procedures needed to comply with legal requirements.
A draft Health and Safety Manual that reflects those requirements.
An understanding of how to implement a health and safety system.

Costs:

$330 + GST – ECCC Member

$414 + GST – Non Member

How to develop valued product and deliver great customer service

Thu, 10 Mar 2011 09:57:35 +1300

Every business owner should view customer service as a key competitive advantage. This should be an area that they get right every time so that customers expectations are regularly exceeded.

Who should attend

Business owners and customer service staff.

Benefits

This workshop will help businesses develop a system for customer service that will see great customer service delivered by all team members in a way they never dreamed possible.

Topics

How to provide sensational service.
How to handle complaints.
What is a regular customer worth?
Tools and tips for loyalty marketing.
Sell what you have to offer.
Use feedback from customers.

Cost

$215.00 (plus GST)

Payroll Conference 2011

Fri, 04 Mar 2011 13:16:55 +1300

Are you and your team up-to-date with the latest changes in payroll related legislation, best practice and current trends?

Significant changes to the Holidays Act and Employment Relations Act take effect from 1 April 2011. Our annual Payroll Conference is this year timed to bring payroll, human resources personnel and managers up-to-date with the changes prior to the implementation date. In addition, we have again selected a range of topics and speakers to keep conference delegates informed on payroll and related employment issues.

This popular conference is an absolute must for anyone involved in human resources and payroll administration, and for those who deal with issues arising from these systems and functions. We built the programme around current topics and issues and from suggestions and requests from clients and members who have attended ECCC training sessions throughout the year.

Places are strictly limited so please register early.

Cost:

$400 + GST ECCC Members
$480 + GST Non-Members

For all enquiries, contact the ECCC Training Coordinator or phone 04 470 9944

Stage 2 training for health and safety representatives

Fri, 04 Mar 2011 13:07:05 +1300

Overview

This two day course builds on your knowledge of health and safety with a particular focus on hazard management techniques and reviewing and improving your current systems.

Content

Review of Stage 1 Training for Health and Safety Representatives
Gathering and interpreting accident and injury data
Internal audits or self‐assessments of health and safety systems and compliance
Hazard management – body mapping, control of specific hazards, reading material data sheets

Prerequisite

Completion of the Stage 1 Course will be a prerequisite to attending this course for all elected Health and Safety Representatives. Participants are assumed to have a basic level of knowledge about the Health and Safety in the Employment Act and related legislation as it applies to their own workplace.

Cost

Funded $150 + GST – ECCC Advice
Funded $150 + GST – Casual (Networking or Non‐Members)
(Note: ACC participant data to be filled out completely)

Non‐Funded $576 + GST – ECCC Advice
Non‐Funded $684 + GST – Casual (Networking or Non‐Members)
(Note: no other information required)

Contact ECCC Training Coordinator for details

Members' Issues Briefings March 2011

Fri, 04 Mar 2011 13:25:44 +1300

The Briefing sessions will be of key interest to CEO's, HR managers and Finance managers as we run through the latest economic data and outline the tax changes effective from 1 April 2011. We also cover the latest employment trends, legislative changes and case law.

Presenters for this round of briefing sessions will be Susan-Jane Davies, Managing Solicitor EMA Legal and David Lange, ER Consultant. Local Employment Consultants will be in attendance for you to ask questions after the briefing.

We are expanding our traditional networking opportunities at these sessions and invite the members of local Chambers of Commerce to attend at no charge.

The Members' Issues Briefings are complimentary to ECCC members.

Non members can now attend for the low cost of $100+GST per person. Please email training@eccc.org.nz to register. This attendance fee would be offset against the cost of a membership fee if you joined ECCC within 30 days of the briefing.

Topics include:

1 April tax Changes (Representatives of IRD to be at some locations)
Business Issues, including welfare reform
Employment trends and forecasts for 2011
ACC - Government proposals
Complicated aspects of the 1 April employment law changes
Recent employment court decisions
ECCC Learning and Development

See ECCC website for more details on the briefing in your area, and to register online.

Stage 1 Training for Health & Safety Representatives

Tue, 11 Jan 2011 11:54:03 +1300

As employers we have a duty to protect people from harm caused by workplace hazards.

Do you have a safe and healthy workplace?

It is designed to provide initial support and training for Health and Safety representatives in a new and unfamiliar role.

In this two day course you'll learn:

The legal framework
Functions of a Health and Safety Representative
How to involve employees in health and safety
Good faith in practice
Hazard management
Accident and incident reporting and investigation
Safety resources available
Developing a plan of action

Cost: $150* + GST

Registration is online at: www.emacentral.org.nz

*The course is supported by funding from ACC. Please note that ACC requires as part of this funding that participants fill out the personal details form. This personal information will only be used for purposes related to the Health and Safety. (Non funded $576+GST ECCC member, $684+GST non member)

Accredo Business Software

Mon, 24 Jan 2011 10:20:46 +1300

Getting the most out of your Accredo Software

This course is designed especially for Owners and Managers to help ensure they or their staff are getting the most out of their Accredo Software. Simple processes can assist with speeding up data entry and automating everyday tasks to ensure the system is working efficiently. Accredo can also be used as a powerful marketing tool by using Memos and Reminders to follow up leads, referrals and helping to generate repeat business

The course covers:

Scripting – how to automate everyday tasks and ensure data capture

New Customer Invoice
New Purchase Order
Force fields to be filled in when entering information – eg Customer Category

Report Lists – customizing report lists

End of Month Report Lists
Sales Report Lists

Budgeting

Sales Person Budget
General Ledger Budgets
Sales Group Budgets

Utilising Memos and Reminders

Sales Analysis Reporting

How to create basic Sales Analysis Reports

Cost: $115 (incl GST)

Please register by emailing Jenni at jenni@bluehouse.co.nz or phone 06 863 227.

REGISTRATION CLOSES ON THURSDAY, 17 FEBRUARY 2010

Conducting effective meetings

Wed, 17 Nov 2010 16:11:36 +1300

Meetings are essential for effective management and communication. And conducting a great meeting usually doesn't happen by chance. There are specific things that an effective meeting should include to get the maximum productive output from its attendees.

In this half day course you'll learn:

how to plan both formal and informal meetings
the process for chairing a meeting
tips on getting the most out of meetings
organise meetings that people are prepared to attend.

Cost: $210 +GST (ECCC members)

$270 +GST (casual rate)

How to build effective employment agreements and understanding obligations as an employer

Wed, 02 Feb 2011 10:52:44 +1300

This workshop provides opportunities for participants to gain an understanding of employment relations and human resource practices and apply them directly to their own businesses. At this workshop we will cover: assessing applicants; understanding employment agreements and what needs to be in them; fixed term agreements; casual employment; trial periods; making a job offer; letters of appointment; disciplinary and termination processes.

Cost: $215.00 plus GST (coaching per hour as required is $180.00 plus GST)

Please contact BDO to register and for more information.

Computer Maintenance 101

Mon, 24 Jan 2011 09:52:06 +1300

Get the most out of your PC

This course will cover the following:

Keeping your computer clean and tidy (utilities provided)
Searching for lost files
File and Document Management
Tips and Tricks

Cost: $85.00 (incl GST) - cost INCLUDES 2GB Flash Drive with cleaning and other useful utilities pre-loaded

Maximum of 8 people per class – bring your PC or Laptop for hands on fun (not essential)

To book please phone Brent - 06 863 2275 or email brent@bluehouse.co.nz

Leadership and motivation

Wed, 17 Nov 2010 15:45:53 +1300

Motivation, focus and leadership are all key ingredients to your business success. In this course we'll show you how to gain commitment and enthusiasm from your team and what motivates people to excel in their work.

In this course you will learn:

how to develop a great impact and effectiveness when dealing with others
keys to high performance leadership
setting direction and managing expectations
the best ways to maintain a positive workplace
leadership concepts
building relationships through the five-step trust building process.

Cost: $330 +GST (ECCC members)

$414 + GST (casual rate)

New Legislative Roadmap - Practical Guide for Employers

Thu, 23 Dec 2010 11:13:04 +1300

The Government’s Employment Relations Amendment Bill (No 2) and the Holidays Amendment Bill both come into force on 1 April 2011.

ECCC’s Employment Relations Team will be running a series of short seminars for ECCC members in Wellington and the regions to explain the practical implications on the changes for employers, and how to get the most out of the new legislation.

These seminars will:

Go over the changes in clear and simple language
Discuss the implications of the changes for employers
Give you a practical summary and checklist of what you will need to do, and some options you might want to consider to make the most of the opportunities provided by the new legislation, in preparation for April 1

Some of the key changes in the legislation you will need to understand:

Holidays Amendment Act

Changes to calculating payment of sick leave, bereavement leave, public holidays and alternative holidays
Cashing up annual leave
Transferring public holidays
New rules about when medical certificates can be requested
New rules around when alternative holidays can be taken

Employment Relations Amendment Act

Extension of the option of trial periods to all employers
New test for personal grievances
Changes to union access to workplaces
Requirements around keeping copies of employment agreements

Presented by Angela Walker, Employment Relations Team Leader or Richard Dagger, Employment Relations Senior Consultant.

Investment

$130.00 + GST (ECCC members),
$200.00 + GST (casual rate)

Either click here to go into our new Online registration site.

The Government’s Employment Relations Amendment Bill (No 2) and the Holidays Amendment Bill both come into force on 1 April 2011.

These seminars will:
• Go over the changes in clear and simple language
• Discuss the implications of the changes for employers
• Give you a practical summary and checklist of what you will need to do, and some options you might want to consider to make the most of the opportunities provided by the new legislation, in preparation for April 1

Some of the key changes in the legislation you will need to understand:

Holidays Amendment Act

Changes to calculating payment of sick leave, bereavement leave, public holidays and alternative holidays
Cashing up annual leave
Transferring public holidays
New rules about when medical certificates can be requested
New rules around when alternative holidays can be taken

Employment Relations Amendment Act

Extension of the option of trial periods to all employers
New test for personal grievances
Changes to union access to workplaces
Requirements around keeping copies of employment agreements

Presented by Angela Walker, Employment Relations Team Leader or Richard Dagger, Employment Relations Senior Consultant.

Investment

$130.00 + GST (ECCC members),
$200.00 + GST (casual rate)

Either click on the hotlink below to go into our new Online registration site, or use the register button at the bottom to register via our old site.

Effective email and web marketing - part 1

Wed, 02 Feb 2011 10:36:39 +1300

This course will be in two parts and include a 1 hour coaching session.

Part 1 will provide practical tips and examples of how to market your product or service using the internet and email. Participants will receive a template to help produce an email marketing plan.

How do you maximise the content of your email?
Learn how to build your customer database.
How do you limit people unsubscribing?
Use the web to find out how to get the look and feel right and get people to your web site and keep them coming back.

Part 2 (9 March 2011) will look at ways to create new markets on the web and via email.

How to maximise the content of email and newsletters.
The best way to build your customer list.
What you need to know about your customers to start e-marketing.
Permission marketing.
Review the latest marketing ideas.
View e-marketing in the workshop and generate ideas for your business.

Cost $540.00 plus GST

Please contact BDO to register and for more information.

Health and safety training - stage one

Wed, 17 Nov 2010 15:24:46 +1300

Over the two day workshop you'll learn:

the legal framework
functions of a health and safety representative
how to involve employees in health and safety
good faith in practice
developing a plan of action
safety resource available
accident and incident reporting and investigation.

This course is a prerequisite to the subsequent stage two and three health and safety training courses.

Cost:

Funded rate: $150 +GST (ECCC member and casual rate)

Global sales strategies for entrepreneurs

Wed, 10 Nov 2010 16:45:33 +1300

This two day workshop is for CEOs and top salespeople from innovative, fast-growing companies. You'll learn global sales strategies, how to get a laser focus on customer value, how to prepare a compelling elevator pitch that hits the key points in seconds, and how to close the deal. Learn how to align everyone in your company to create a totally sales-focused culture, and form customer relationships that bring competitive advantage.
Key learnings –

Business plans that raise money
Quantifying the customer’s needs
Communicating a value proposition to meet those needs
Closing the deal
Creating a sales-focused culture

Presented by Ken Morse, this course is hands-on and will feature case studies, lectures and interactive discussions. Ken’s guarantee to CEOs and sales executives who attend this workshop:

your sales will increase
your sales cycle will become shorter
your sales pipeline will become more dependable
your repeat business will increase and grow

Ken Morse is a leader in the field of innovation and global sales. Ken founded five highly successful high-tech companies and was managing director of the MIT Entrepreneurship Center Massachusetts. He's a board member of venture capital and technology firms in several countries and is a member of President Obama’s Council on Innovation & Entrepreneurship.

Registration is online at: www.entrepreneurshipnewzealand.com

Cost: $800 +GST for the two day workshop.

If you're registering two or more executives from the same company this becomes $700 +GST per person.

Global sales strategies for Kiwi entrepreneurs

Thu, 11 Nov 2010 16:39:14 +1300

Business plans that raise money
Quantifying the customer’s needs
Communicating a value proposition to meet those needs
Closing the deal
Creating a sales-focused culture

Presented by Ken Morse, this course is hands-on and will feature case studies, lectures and interactive discussions. Ken’s guarantee to CEOs and sales executives who attend this workshop:

your sales will increase
your sales cycle will become shorter
your sales pipeline will become more dependable
your repeat business will increase and grow

Registration is online at: www.entrepreneurshipnewzealand.com

Cost: $800 +GST for the two day workshop.

If you're registering two or more executives from the same company this becomes $700 +GST per person.

Application of the Holidays Act

Wed, 17 Nov 2010 14:19:55 +1300

The Holidays Act attracts a lot of enquiries for advice and interpretation. With workplaces becoming more diverse and flexible knowing how to manage the provisions of the law is crucial. This course will benefit human resource staff and payroll personnel who deal with the day-to-day application of the Holidays Act and its administration.

In this one day workshop you'll learn:

annual holiday entitlements and how to calculate pay for employees
what the effect is of a person changing their hours of work
what the law requires and suggestions for the effective management of holidays in the workplace
how to review your systems and processes to ensure best practice
sick leave and bereavement leave entitlements
the annual holiday process when as organisation has a 'close down' period
final pay calculations.

Cost: $330 + GST (ECCC members)

$414 +GST (casual rate)

Social media - measurement and metrics

Thu, 02 Sep 2010 10:07:09 +1200

Social media represents one of the most significant changes in consumer media behaviour in history, resulting in fundamental shifts in the way marketers communicate and interact with consumers. People are discussing brands, describing their purchase intentions and asking for assistance in making buying decisions or getting product support.

Being able to measure this activity and understand its return on investment clearly has its benefits. In this session we explore the fundamentals of social media monitoring:

the reasons for monitoring
methods and approaches
tools and services
opportunities and limitations
and measures of success.

This one-day workshop builds on the information and techniques taught in the first two social media courses and will be presented by Magpie Media's Craig Garner.

Cost: $360 +GST (members)

$432 +GST (casual rate)

ECCC Offers a 15% discount if you book on all three social media courses at the same time.

Catapult leadership programme

Thu, 02 Sep 2010 10:31:53 +1200

The Catapult Leadership programme is a three-day residential course to challenge, inspire and transform your leadership capabilities. The programme generates a transformational shift in leadership effectiveness resulting in immediate and lasting benefits for you, for those you lead, and your organisation.

The course is suitable for experienced leaders wanting to inspire and refresh their leadership, and for newer leaders looking to create a powerful foundation for their leadership and management development.

Over the last five years over 100 organisations have sent team leaders, managers and future leaders on Catapult Leaderships training courses. Participants come from a diverse range of organisations - from engineering, roading, and forestry companies through to IT, professional services and public sector organisations. Participants consistently give Catapult Leadership outstanding evaluations in terms of programme content, delivery, effectiveness, and value for money.

By the end of the Catapult Leadership Programme, you will:

understand the difference between leadership and management and what's expected of leaders
have identified what is at the source of effective and powerful leadership
have far greater self awareness and leadership wisdom
know how to create a powerful and compelling vision and goal for your organisation or team
have developed your strategic thinking abilities
know how to lead change and to inspire and motivate
know what is required to create a high-performing team
have explored a range of leadership styles and identified your dominant behavioural style
have explored your primary leadership style and how to adapt your style to be more effective
be familiar with the fundamentals of coaching.

Investment: from $3,800 +GST.

See the Catapult website for more details on the programme.

Business development -- Motu trails project

Wed, 24 Nov 2010 11:01:30 +1300

This interactive workshop is for people who are interested in creating a business around the Motu Trails project.

The focus of the workshop is on:

the realities of getting started in tourism
business planning and finance
marketing
factors for success
relevant case studies.

The workshop will be presented by Craig Wilson, Director of Quality Tourism Development Ltd.

Cost: $ 30 (payment in cash on arrival).

Powerful presentations

Fri, 22 Oct 2010 16:33:29 +1300

While smart work and good ideas are important for success, your ability to express those ideas and engage with others is also important. To some public speaking, or engaging with a larger audience, provokes feelings of anxiety and nervousness. To others it's a 'piece of cake.'

In this workshop you'll learn:

the key techniques to overcome your anxieties or fears
how to structure your presentation to make it even more powerful
the tricks of the trade to connect and engage with your audience
how to deal with difficult questions and situations.

Cost: $510 +GST (members)

$620 +GST (non-members)

How to gain assertiveness for increased confidence and success

Thu, 21 Oct 2010 15:25:21 +1300

Whether you are dealing with a boss, colleague, staff member or senior management, your ability to persuade and influence is crucial. Do you concern yourself with pleasing and not offending others to the detriment of your own needs? This seminar will help you say what you want and help you state your needs clearly and effectively.

Cost: $215 +GST

Microsoft office programme workshop

Tue, 08 Jun 2010 10:01:15 +1200

Learn how to use your computer programmes effectively.

As both Powerpoint and Excel are popular workshops, the focus of this workshop will be decided by the majority requests and decided closer to the workshop.

Presenter: Gary Beach - Te Wananga O Aotearoa.

Cost: $10 - payable at the workshop.

Catapult leadership programme

Thu, 02 Sep 2010 10:26:01 +1200

By the end of the Catapult Leadership Programme, you will:

understand the difference between leadership and management and what's expected of leaders
have identified what is at the source of effective and powerful leadership
have far greater self awareness and leadership wisdom
know how to create a powerful and compelling vision and goal for your organisation or team
have developed your strategic thinking abilities
know how to lead change and to inspire and motivate
know what is required to create a high-performing team
have explored a range of leadership styles and identified your dominant behavioural style
have explored your primary leadership style and how to adapt your style to be more effective
be familiar with the fundamentals of coaching.

Investment: from $3,800 +GST.

See the Catapult website for more details on the programme.

How to work with difficult people and manage conflict

Thu, 21 Oct 2010 15:17:21 +1300

This workshop will help you deal with difficult, demanding and 'hard to please' personalities. Whether staff, customers, colleagues or suppliers, learn how to get positive outcomes that work for you. Be assertive and increase your confidence when dealing with these people. You'll understand different working styles and behaviours and how to diffuse conflict while remaining professional under pressure.

Cost: $215 +GST

Stage three: health & safety training

Wed, 13 Oct 2010 15:03:26 +1300

This course is an extension of Stages 1 and 2 Health and Safety and will add to your skill set and help you become more effective in your role. This course is designed to review the practical and effective health and safety systems and will encourage you to become active in preventing injuries in the workplace.

In this two day workshop you'll learn:

• how improvements in health and safety link to productivity
• interpreting injury claims information
• measuring what matters
• calculating the costs of workplace injury
• sources of injury information in the workplace
• the role of the representative in promoting improvements in health and safety
• the role of the representative in supporting an injured worker and return to work plans

Leadership: Explore the Possibilities Conference 2010

Mon, 27 Sep 2010 09:56:17 +1300

Leadership is so integral to who we are that it is difficult to imagine where the world would be today without it. Would business as we know it exist?

Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen. However leading into the future can be a difficult task – especially in these tough economic times.

Now is the time to refine your skills and inspire people - taking advantage of opportunities and being ready to take action. This course will benefit anyone in a role providing leadership to others or who is considering a role in management.

The Employers Chamber of Commerce Central (ECCC) brings you the Leadership: Explore the Possibilities Conference 2010. We have once again brought together an interesting range of speakers and topics, including case studies to inform and inspire.

Conference topics include:

You make a difference
Engaging the disengaged
Case study: leading managers into leadership
Converting leading into leadership
The power of setting SMARTer goals
Case study: transitioning into leadership
Leadership during the recession.

Cost: $400 +GST for ECCC members

$480 +GST casual rate (non-members)

Effective cash flow management

Thu, 21 Oct 2010 15:08:41 +1300

Learn the importance of budgeting, the process of preparing a cash flow budget, cash flow forecasting and planning, common problems and mistakes in budgeting and how to use the budget information to improve your business performance.

Cost: $215 +GST

How to work with difficult people and manage conflict

Mon, 11 Oct 2010 10:04:14 +1300

This workshop will help you deal with difficult, demanding and 'hard to please' personalities. Whether staff, customers, colleagues or suppliers, learn how to get positive outcomes that work for you. Be assertive and increase your confidence when dealing with these people. Understand different working styles and behaviours and how to diffuse conflict while remaining professional under pressure.

Cost: $215 +GST

Introduction to people management

Fri, 22 Oct 2010 16:26:59 +1300

If you're in charge of people, this course will help you gain important insights into how to manage them. In this workshop you'll learn how to increase your confidence in dealing with employees, especially some of the more challenging ones.

The course will cover:

why things don't always work out as we might want them to with employees
examples of best practice of managing people
understanding what is expected of a supervisor/team leader/manager
dealing with misunderstandings and misinterpretations
understanding barriers to communication.

Cost: $330 +GST (members)

$414 +GST (non-members)

Time management

Fri, 22 Oct 2010 15:14:37 +1300

If you're an employer or employee who finds yourself saying, "I wish I had some extra time in the day," then this course is for you. The purpose of this course is to provide a change in thinking. There is no quick fix solution. The thinking has to change from 'I don't have time' to 'what I must fit in.'

This course will provide a more effective approach to fitting everything in. Less time will be spent in talking about how busy one is, than addressing what has to be done.

In this half-day course you'll learn:

what are the time issues?
challenging thinking about time
doing a time budget (there's a finite amount of time)
addressing the 'time wasters' like managing email
using a time management matrix
some practical ideas for using time more effectively.

Cost: $185 +GST (members)

$226 +GST (non-members)

How to manage time for results

Mon, 11 Oct 2010 09:56:12 +1300

Money and success flow from disorganised people to organised people. This half day workshop provides essential skills for your personal organisation and action planning. You will be more successful at your job and in your life if you manage your time more effectively and more decisively.

Cost: $215 +GST

Developing your social media strategy

Thu, 02 Sep 2010 09:57:49 +1200

Many businesses have already made social networking and marketing an integral part of their business but most are lacking any coordinated direction and purpose. This can make the use of online communication platforms frustrating and seem a waste of time. Worse, if handled badly, it could even damage your reputation. Now is the right time to get things on track and avoid the costly mistakes that have been made by others. Customer engagement, information distribution and potential business referral are now accessible in a way unimaginable only a few years ago.

Using a combination of reputation monitoring and mapping tools and reviewing examples of best practice social media marketing and online pr, you will be able to understand how to plan and manage their communications effectively and apply a tried and proven strategy framework to keep things headed in the right direction.

This one-day workshop builds on the information and techniques taught in Social Media 101 and is presented by Magpie Media's Craig Garner.

Cost: $360 +GST (members)

$432 +GST (casual rate)

ECCC Offers a 15% discount if you book on all three social media courses at the same time.

Social media - measurement and metrics

Thu, 02 Sep 2010 10:00:45 +1200

Being able to measure this activity and understand its return on investment clearly has its benefits. In this session we explore the fundamentals of social media monitoring:

the reasons for monitoring
methods and approaches
tools and services
opportunities and limitations
and measures of success.

This one-day workshop builds on the information and techniques taught in the first two social media courses and is presented by Magpie Media's Craig Garner.

Cost: $360 +GST (members)

$432 +GST (casual rate)

ECCC Offers a 15% discount if you book on all three social media courses at the same time.

Stage one health and safety workshop

Wed, 29 Sep 2010 11:53:54 +1300

This two-day workshop will provide knowledge and skills that will:

• qualify attendees as approved health and safety representatives under the Health and Safety in Employment Act
• help with set up and maintenance of practical and effective health and safety systems
• encourage attendees to be active in preventing injuries
• get your committee moving and making a difference.

You'll learn about the health and safety legal framework, hazard management and developing a plan of action, and much more.

Cost: Dependent on ACC funding subsidy.

Funded: $150 +GST (members and non-members)

Non-funded $576 +GST (members); $684 +GST (non-members).

Employment Relations Authority workshop

Wed, 01 Sep 2010 17:02:05 +1200

In this workshop you'll learn how the Employment Relations Authority (ERA) works.

Know what you are up against now - before you get hit with substantial costs, bad PR and possible heartache.

In the half-day theory session you'll learn:

see exactly how the ERA works
what you'll have to do
what its going to cost
how to be confident when you enter an ERA hearing.

Plus you now have the opportunity to see a LIVE mock hearing in our afternoon session. The hearing will simulate a real ERA formal investigation meeting conducted by Authority member Dennis Asher and featuring EMA Legal lawyers and witnesses.

Once you are at an ERA hearing, there is no going back.

Workshop outline:
Half day toolkit - 9.00am 12.40pm
Mock hearing - 2.00pm 4.30pm

Cost: $380 +GST (members) or $450 +GST (non-members)

Accident & incident investigation - health and safety workshop

Wed, 22 Sep 2010 09:13:23 +1200

This half day course is designed to refresh your knowledge of the principles of reporting and dealing with incidents that occur in the workplace.

This course will provide knowledge and skills that will:
• help you to understand your legal requirements to report and investigate all accidents
• explain the investigation process in simple terms
• assist you to improve your safety record by identifying causes of injury or damage and preventing repeat occurrences.

The workshop will cover:

• relevant definitions
• what is serious harm, temporary severe loss?
• your responsibilities to report serious harm incidents
• accident ratios
• the cost of accidents/incidents
• how to work out what causes accidents/incidents
• the investigation process
• interview tips and other resources available to the investigator.

Cost: $185 +GST (members)

$226 +GST (non-members)

Practical hazard management

Wed, 22 Sep 2010 09:20:31 +1200

This course will provide knowledge and skills that will assist in the set up and maintenance of practical and effective hazard management. If you're part of a health and safety committee, or simply wanting to improve safety in your workplace, this course will benefit you.

You'll learn:

• hazard management process
• hazard identification methods
• hazard types
• hazard assessment
• implementing controls
• monitoring and reviewing hazards
• stress and fatigue

Cost: $185 +GST (members)

$226 +GST (non-members)

Stage two - training for health & safety representatives

Mon, 26 Apr 2010 03:36:10 +1200

This two day course builds on your knowledge of health and safety covered in the stage one course. You will learn how to review and improve your current systems as well as renewing your qualification of a health and safety representative. The course has a particular focus on hazard management and is aimed at managers and organisational representatives that need to further their skills.

Content covered includes:

review of stage one training for health & safety representatives
gathering and interpreting accident and injury data
internal audits of self-assessments of health & safety systems and compliance
hazard management - body mapping, control of specific hazards, reading material data sheets

Prerequisite: completion of the stage one course is a prerequisite to attending this course for all health and safety representatives. You will need to have a basic level of knowledge about health and safety in the Employment Act 1992, and related legislation as it applies to your own workplace.

Cost:

Member: $150 +GST

Non-member: $150 +GST

Public speaking workshop (2)

Fri, 04 Jun 2010 13:39:47 +1200

Speaking confidently in front of audiences is an art. In this workshop you'll learn how to capture your audience and remain at ease.

Presented by Helen Hunt, Poverty Bay Toastmasters.

Public speaking workshop (1)

Fri, 04 Jun 2010 13:33:17 +1200

Speaking confidently in front of audiences is an art. In this workshop you'll learn how to capture your audience and remain at ease.

Presented by Helen Hunt, Poverty Bay Toastmasters.

How to apply the Holidays Act in your business

Mon, 26 Apr 2010 04:51:45 +1200

The Holidays Act is the piece of employment legislation that attracts the most enquiries for advice and interpretation. This course will give you a thorough overview of what the law requires and will encourage you to update and review your management of holidays in your workplace.

The workshop will cover :

the Holidays Act and its administration
the role of the Department of Labour and penalties
annual holiday entitlement and payment calculations
annual leave in advance of entitlement
sick and bereavement leave entitlement
final pay calculations
holiday and leave record keeping
public holidays and alternative time off for working on a public holiday.

Cost:

Member: $330 +GST

Non-member: $414 +GST

Effective cash flow management

Thu, 29 Jul 2010 15:54:00 +1200

Inadequate cash flow is one of the major constraints to growth, and a common reason for business failure. This workshop aims to provide practical techniques in budgeting and cash flow management that will see you through the seasonal “lows” and “highs”. Learn the importance of budgeting, the process of preparing a cash flow budget, cash flow forecasting and planning, common problems and mistakes in budgeting and how to use the budget information to improve your business performance.

Presented by Steven Nayda

Price: $215 +GST

Employment Relations Authority workshop

Wed, 01 Sep 2010 16:45:42 +1200

In this workshop you'll learn how the Employment Relations Authority (ERA) works.

Know what you are up against now - before you get hit with substantial costs, bad PR and possible heartache.

In the half-day theory session you'll learn:

see exactly how the ERA works
what you'll have to do
what its going to cost
how to be confident when you enter an ERA hearing.

Once you are at an ERA hearing, there is no going back.

Workshop outline:
Half day toolkit - 9.00am 12.40pm
Mock hearing - 2.00pm 4.30pm

Cost: $380 +GST (members) or $450 +GST (non-members)

Leadership and motivation

Wed, 01 Sep 2010 16:38:28 +1200

Are your employees working to achieve organisational goals? Are they motivated and committed to achieving success?

If you answered 'no' to either of these questions, don't worry, all is not lost. Without motivated and focussed employees it is very difficult, if not impossible, for any business to succeed.

In this popular seminar, we will show you how to gain commitment and enthusiasm from your team and what motivates them to higher levels of performance.

In this course you'll learn:

how to develop a greater impact and effectiveness when dealing with others
what qualities you need as a leader and how to develop them
the keys to high performance leadership
how to set clear evidence-based direction for your team
the best ways to maintain a positive workplace
the importance of developing relationships and some tips on how to do it
the most common mistakes made in leadership and how to avoid them
what demotivates your team and the importance of growing your team.

Cost: $330 +GST (members)

$414 (non-members)

The new leadership and management skills - coaching & refereeing

Mon, 26 Apr 2010 04:34:26 +1200

If you manage people then building effective leadership techniques will help you to create cooperative workplace relationships. Coaching and refereeing are smart managing and leadership skills. And, effective and timely coaching and refereeing will assist your employees to reach their performance goals. If you're looking for more tools to add to your leadership toolkit then this is the course for you.

In the workshop you will:

• define coaching and refereeing
• learn how to turn mediocre or borderline performers into leverageable human resources
• improve your own coaching and refereeing skills
• find tools for your leadership toolkit
• learn what it takes to be an effective coach
• understand the role of coaching and refereeing in the development of people capability in the workplace
• know how and who to coach

Cost:

Members: $330 +GST

Non-members: $414 +GST

How to gain assertiveness for increased confidence and success

Thu, 29 Jul 2010 15:50:07 +1200

Presented by Steven Nayda

Price: $215 +GST

Social media 101

Thu, 02 Sep 2010 09:25:09 +1200

We’ve all heard something about this thing called Social Media and Web 2.0 but do we really understand what it is and what it means to us as business people? If you're in business then you have customers and a need to engage and interact with them in what is an increasingly competitive global marketplace.
The way we deliver our product, ideas, messages and content has changed dramatically due to technological advancements. As a result of these constant changes many of us feel like we are loosing touch and being left behind, we are left wondering what impact does this have on the future of our business.

In this one-day workshop you'll learn:

a better understanding of what social media is
what platforms apply to your business model right now
how to engage with your customer base more effectively
how Social Media integrates with other marketing disciplines
to start engaging from some of the core products
what platforms will suit your business and more importantly why.

Presented by Craig Garner of Magpie Media.

Cost: $360 +GST (ECCC member)

$432 +GST (non-member)

Developing your social media strategy

Thu, 02 Sep 2010 09:45:58 +1200

This one-day workshop builds on the information and techniques taught in Social Media 101 and is presented by Magpie Media's Craig Garner.

Cost: $360 +GST (members)

$432 +GST (casual rate)

ECCC Offers a 15% discount if you book on all three social media courses at the same time.

on all three courses at the same time.

Practical health & safety management

Mon, 26 Apr 2010 04:24:04 +1200

This course overviews the health and safety basics. You will learn how to deal with safety issues in your business and leave with a starter kit of information to enable you to comply with the Health and Safety in Employment Act.

The workshop will cover:

- legal requirements
- health and safety in Employment Act
- Employment Relations Act
- injury prevention
- Rehabilitation and Compensation Act
- regulations and codes of practice
- setting standards and responsibilities
- occupational health and safety performance
- systems for assessing workplace health and safety
- information systems – accident reports, hazard identification and inspections
- induction and training
- employee involvement

Cost: Member $330 +GST; Non-member $414 +GST

Advanced people management

Thu, 12 Aug 2010 09:30:56 +1200

This two-day workshop is about understanding the behaviour of others and assisting them in developing their own skills. First though it is important to acknowledge your own behaviour. Through the understanding of 'you' it will be more likely that you will choose the most appropriate style when dealing with others.

In this workshop you'll learn:

how to develop your interpersonal business skills
what makes a great manager
how to listen and how those working with you will know you have listened
how to be supportive, develop empathy, attitude and motivation
what to do when things get hard
how to deal with difficult situations.

This course will especially benefit managers operating at all levels of seniority, team leaders and supervisors.

Cost:

$640 +GST (members)

$760 +GST (non-members)

2010 legislative changes

Fri, 27 Aug 2010 12:45:35 +1200

The Government's long awaited Employment Relations Amendment Bill (No2) and the Holidays Amendment Bill were both introduced into the House on 16 August.

EMA Legal will be running a workshop briefing to explain:

what's in the Bills
what's not in them
what the draft legislation could mean for your enterprises
and to collect your feedback to pass it back to the politicians.

Cost: $95 +GST (ECCC members)

$194 +GST (non-members)

Practical health and safety

Tue, 24 Aug 2010 09:16:45 +1200

This popular one-day seminar outlines the current legal requirements businesses need to update their health and safety systems and understand their health and safety responsibilities.

It is especially useful for small to medium sized businesses that are implementing or updating their health and safety systems, or as a refresher for all those interested in the health and safety field.

You'll learn an overview of the health and safety basics and be given a starter kit of information to enable you to comply with the Health and Safety in Employment Act.

Content of the course includes:

legal requirements - Health and Safety in Employment Act, Employment Relations Act, Injury Prevention
setting standards and responsibilities
occupational health and safety programmes
systems for assessing workplace health and safety
information systems - accident reports, hazard identification and inspections
induction and training
employee involvement
task procedures and task observation

Cost: $330 +GST (members)

$414 +GST (non-members)

Preparing for your ACC audit

Thu, 02 Sep 2010 09:12:16 +1200

If you are preparing for an ACC WSMP audit, you'll need to understand what the auditor will be looking for. This course will help your organisation prepare for an ACC WSMP (Workplace Safety Management Practices) audit and give you a clear idea of what an ACC auditor will look for. This course will also ensure you can establish and maintain robust and effective systems designed to reduce the risk of injury to staff.

The two-day course is presented by two experienced ACC-approved auditors who will give you an in-depth understanding of the audit standards, and help you gain assurance that your self-assessment meets the audit requirements.

Content covered will include:

WSMP Audit Standard Elements
Full explanation of each Element and the do’s and don’t’s
Audit standards vs legal requirements
Audit hints and suggestions
How to audit your own documents
Practical exercises to help you to assess your own system

For more information and enrolment forms, please contact:

Jeena Murphy on (04) 499 0710 or email: jeena.murphy@workingwise.co.nz
Sherry Johnston on (04) 234 7879 or email sherry.johnston@xtra.co.nz

Cost: $875 +GST

Lean process improvement

Tue, 17 Aug 2010 08:53:33 +1200

This one day course will give you the foundation to begin implementing Lean process improvement tools in your workplace. The course will focus on the foundations of Lean through the Toyota precepts and the five critical improvement concepts. You'll learn tools to perform continuous improvement in your organisation including:

understanding Lean principles
the Toyota production system
understanding value with the Kano model
types of waste
the plan, do, study, act (PDSA) cycle
Kaizen events
data gathering and mapping methods.

At the end of the course you'll take with you a plan, specialised manual, course materials and a personalised certificate of completion.

The facilitator for the workshop is Heather Stallmach. Heather has been working in Lean and Six Sigma for eight years across a number of organisations and fields.

Cost: $480 +GST (payment is due 15 September 2010).

You may be eligible for NZTE reimbursement for half the cost.

How to write effective contracts and proposals (2)

Fri, 04 Jun 2010 13:24:44 +1200

Learn how to write effective and binding contracts and proposals.

Presented by Doug Wilcox, Sport Gisborne Tairawhiti.

Cost: $10 - payable at the workshop.

How to write effective contracts and proposals (1)

Fri, 04 Jun 2010 13:16:26 +1200

Learn how to write effective and binding contracts and proposals.

Workshop presented by Doug Wilcox, Sport Gisborne Tairawhiti.

Cost: $10 - payable at the workshop.

Assertiveness skills

Tue, 24 Aug 2010 09:00:02 +1200

Assertiveness is about managing yourself and others by using a communication style based on influence, positive behaviour and sensitivity. In this course you'll learn how to:

stick of the point in a discussion without becoming angry
work productively with others to build cooperation and team work
confront problems effectively, instead of putting them off
acquire respect from others while building your self-confidence
be aware that each person who you work with is unique
understand that the situation, task at hand, your personality and the personality of the other person is what determines how to handle a specific problem.

This half-day course will also improve your confidence, professionalism and give you the ability to deal effectively with people in all aspects of life.

Cost: $185 +GST (members)

$226 +GST (non-members)

Effective leadership

Thu, 29 Jul 2010 12:41:53 +1200

This programme is for experienced managers, supervisors and team leaders who want to further develop their management skills and reinforce their practical knowledge with proven key management concepts and ideas. It will give participants the tools to help bring out the best in themselves and their team. This programme includes pre-workshop preparation, a full day workshop plus follow up coaching by internet, phone or email to support implementation of action plans completed during the workshop.

Presented by Steven Nayda

Price: $575 + GST

Training staff trainers

Tue, 24 Aug 2010 08:50:09 +1200

The purpose of this course is to assist those who have responsibility for training staff. The emphasis of the course is for those who do one-on-one training to a few people.

You'll learn how be a confident teacher and how to teach others skills and engage them in learning.

In this one-day workshop you'll cover:

determining objectives and ensuring end results
practical application of adult learning principles
communicating information
presenting the main ideas
managing a group and dealing with issues
characteristics of effective training.

Cost: $330 +GST (members)

$414 +GST (non-members)

Catapult leadership programme

Thu, 02 Sep 2010 10:15:21 +1200

By the end of the Catapult Leadership Programme, you will:

understand the difference between leadership and management and what's expected of leaders
have identified what is at the source of effective and powerful leadership
have far greater self awareness and leadership wisdom
know how to create a powerful and compelling vision and goal for your organisation or team
have developed your strategic thinking abilities
know how to lead change and to inspire and motivate
know what is required to create a high-performing team
have explored a range of leadership styles and identified your dominant behavioural style
have explored your primary leadership style and how to adapt your style to be more effective
be familiar with the fundamentals of coaching.

Investment: from $3,800 +GST.

See the Catapult website for more details on the programme.

Social media 101

Fri, 27 Aug 2010 12:28:16 +1200

In this one-day workshop you'll learn:

a better understanding of what social media is
what platforms apply to your business model right now
how to engage with your customer base more effectively
how Social Media integrates with other marketing disciplines
to start engaging from some of the core products
what platforms will suit your business and more importantly why.

Presented by Craig Garner of Magpie Media.

Cost: $360 +GST (ECCC member)

$432 +GST (non-member)

Workplace motivation

Thu, 12 Aug 2010 09:23:51 +1200

If you're at work for the money only, you will find it difficult. Ask any person who is successful in whatever he or she is doing what motivates him/her and very likely the answer will be 'goals'. Goal setting is extremely important to motivation and success.

This course will provide ideas on how to motivate, and develop your understanding around the importance of having a motivating environment and therefore a happy workplace.

In this half day workshop you'll learn:

aims, purpose and values
goal setting as a motivator
internal and external motivation
motivating employees
factors that influence motivation
modern principles of forward-thinking organisations
task allocation as a motivator.

Cost:

$185 +GST (members)

$226 +GST (non-members)

Managing performance and behaviour issues

Mon, 26 Apr 2010 03:19:58 +1200

Often managers and supervisors seek to deal with performance and behaviour issues by considering discipline, when the focus should be on correction. This workshop will look at how to deal with less than acceptable standards with confidence. You will learn strategies to deal with issues promptly and how to be ruthless with standards, but gracious with people.

The workshop will cover the following, and much more:

- Understanding why things may go wrong in the workplace
- Examples of best practice of managing employees
- Perceptions held of employees – understanding that the way we perceive employees will determine how we manage them
- Setting standards of performance and behaviour
- Dealing with ‘short of acceptable’ standards (why things go wrong and how to fix them)
- What are the behaviour/performance issues?
- Dealing with difficult behaviour
- Why do supervisors/managers avoid solving problems? Helping to solve the problems
- What is the cause of this unacceptable behaviour/performance occurring?
- Avoiding personal grievances

Cost (member): $330 +GST

Cost (non-member): $414.00 +GST

Transitions to leadership and management

Thu, 29 Jul 2010 10:20:13 +1200

Moving into management for the first time can be daunting. This practical workshop will give new managers the skills they need to 'step up' to being highly effective in their new role. It will cover the core management skills needed to become a successful manager and leader. This workshop is part of BDO's leadership and development programme which includes pre workshop preparation, a full day workshop plus follow up coaching by internet, phone or email to support implementation of action plans completed during the workshop.

Presented by Steven Nayda

Price: $495 plus GST

Stage two - health & safety training

Fri, 30 Jul 2010 09:06:28 +1200

This two-day course is an advance on the skills and knowledge obtained from the stage one seminar. It has a particular focus on hazard management techniques and reviewing and improving your current systems.

Key content includes:

review of stage one training for health and safety representatives
gathering and interpreting accident and injury data
internal audits or self-assessments of health and safety systems and compliance
hazard management – body mapping, control of specific hazards, reading material
data sheets.

Prerequisite: completion of the stage one training for health and safety representatives. Participants are assumed to have a basic level of knowledge about the Health and Safety in the Employment Act and related legislation as it applies to their own workplace.

Cost: $576 + GST (member)

$684 + GST (non-member)

Project management for non project managers

Fri, 30 Jul 2010 08:58:55 +1200

Managing projects can appear daunting if you have little prior experience.This course uses a very practical and accessible approach to present a core of techniques and tools central to project management.

You will come away with a clear understanding of project management basics and the confidence to take charge of your first projects.

Key content includes:

Defining and designing the project. Asking the right questions
Identifying key personnel & allocating tasks
Creating the project plan
Work breakdown, cost breakdown, milestones
Assessing risk
Work control, monitoring and reporting tools, communication
Basic tools: Gantt charts, timelines, task links, tracking & updating
Ongoing risk management
Effective meetings
Reporting tools/processes
Dealing with the people side of the process

Cost: $330 +GST (members)

$414 +GST (non-members)

Leadership and motivation

Thu, 29 Jul 2010 16:43:40 +1200

Are your employees working to achieve organisational goals? Are they motivated and committed to achieving success?

If you answered 'no' to either of these questions, don't worry, all is not lost. Without motivated and focussed employees it is very difficult, if not impossible, for any business to succeed.

In this popular seminar, we will show you how to gain commitment and enthusiasm from your team and what motivates them to higher levels of performance.

Cost: $330 +GST (members)

$414 +GST (non-members)

Writing job descriptions for volunteers (2)

Fri, 04 Jun 2010 13:11:32 +1200

Filling volunteer positions is easier when there is a job description. Learn how to write job descriptions for your club's key positions and volunteer needs.

Cost: $10 - payable at the workshop.

How to manage time for results

Thu, 29 Jul 2010 10:14:08 +1200

Presented by Carol Shepherd

Price: $215 plus GST

Writing job descriptions for volunteers (1)

Fri, 04 Jun 2010 13:01:03 +1200

Filling volunteer positions is easier when there's a job description. In this workshop you'll learn how to write job descriptions for your club's key positions and volunteer needs.

Cost: $10 - payable at the workshop

Negotiating and conflict handling

Thu, 29 Jul 2010 16:33:32 +1200

We negotiate every day. This is how we achieve our goals and attain the things that are really important to us and our businesses. This course is designed for managers and team leaders at all levels, who deal directly with employees and/or customers, contractors or service providers.

You'll learn how to develop a planned approach to every day one-to-one negotiation situations and the pitfalls to be avoided. If you're looking to become better equipped at achieving profitable relationships then this is the course for you.

Cost: $330 +GST (members)

$414 +GST (non-members)

Collective bargaining conference 2010

Fri, 30 Jul 2010 09:35:52 +1200

This two day conference and workshop is designed especially for employer advocates involved in negotiation employment agreements in any industry or profession.

This course brings together an interesting range of speakers and topics, including several real life case studies and opportunities for networking and discussions.

Topics include:

Case Study – Aged Care MECA
Interpreting Contracts
Good Faith in a Bargaining Context
Strikes and Lockouts
Tactics when you don't have a lot to put on the table
Ratification Process
Keeping Negotiations Amicable and Maintaining Union Relationships
Case Study – Heinz Watties
Legal Update
A Union Perspective on Collective Bargaining
Getting the Most out of your External Advocate
Negotiating a Green Fields Collective

This popular conference is an absolute must for employers and their representatives, employer advocates involved in collective bargaining and HR specialists.

Cost: $650 + GST (members)

$810 +GST (non-members)

Managing contractor risk

Wed, 28 Jul 2010 14:41:10 +1200

This course will provide knowledge and skills that will help you understand the difference between a contractor and employee, and the key issues associated with contractor management.

Over the half-day workshop you'll learn what should be in a contract, health and safety considerations and the duties of persons with control of places of work. This course would benefit anyone who contracts services, or people with health and safety responsibilities.

Cost: $185 +GST (members)

$226 +GST (non-members)

How to work with difficult people

Wed, 28 Jul 2010 16:56:39 +1200

This workshop will help you deal with difficult, demanding and 'hard to please' personalities. Whether staff, customers, colleagues or suppliers, learn how to get positive outcomes that work for you. Be assertive and increase your confidence when dealing with these people. Understand different working styles and behaviours and how to diffuse conflict while remaining professional under pressure.

Presented by Carol Shepherd.

Cost: $215 + GST

Advanced people management

Fri, 30 Jul 2010 09:26:20 +1200

To understand the behaviour of others and to assist them in developing their own skills, it is first necessary for you to understand and acknowledge your own behaviour. This course is about doing just that. Through the understanding of 'you' it will be more likely that you will choose the most appropriate style when dealing with others.

In this two-day course you will learn:

how to develop your interpersonal business skills
emotional intelligence
what makes a great manager
effective communication
how to listen and how those working with you will know you have listened
what to do when things get hard
how to deal with difficult situations

Cost: $640 +GST (members)

$760 +GST (non-members)

Restructuring: managing the people and the process

Mon, 05 Jul 2010 10:48:35 +1200

Restructuring can be complex – getting the process and the people issues right can be difficult. This course is designed to assist employers to get the process and people issues right for any restructure.

Let us help you to understand some of the common pitfalls employers can fall into, and give you hints and tips to help this process to run smoothly for you.

Key content includes:

The reasons for restructure
Common pitfalls for employers
The statutory framework and key legal principles
The planning phase
Assisting employees to cope with the change
Consultation – what is it, why do it, and how to make it worthwhile?
The process, with practical exercise for participants to take part in
Internal and external communications
Developing plans for after the change has occurred and providing ongoing support

Customer service skills workshop

Thu, 08 Jul 2010 16:47:09 +1200

KiwiHost Key Service Skills is a workshop for businesses wanting to raise their customer service standards.

Find out how to keep your customers coming back by empowering your staff with core customer service skills and a 'can-do' attitude. You'll also learn effective communication skills, creating a great first impression, how to be a great team player and how to serve challenging or complaining customers.

Equip your team to understand what customers want, expect and why.

Cost: $425 +GST

Managing performance and behaviour issues

Mon, 05 Jul 2010 10:15:13 +1200

Employees by and large perform and meet expectations. However there are sometimes a few who may cause problems at work or appear to try and get away with as much as they can. The question has to be, WHY?

At this course you will:

learn how to address less than acceptable standards with confidence
gain strategies to deal with issues promptly
learn how to be ruthless with standards, but gracious with people.

This practical seminar works through the process of making sure that the correct diagnosis is made in order to correct the 'less than acceptable standards.'

Employers must not accept poor performance and poor behaviours - they can be addressed!

Health checks for organisations

Fri, 04 Jun 2010 12:48:31 +1200

Albie Gibson of the Department of Internal Affairs will present ways to help your organisation work more effectively.

Cost: $10 - payable at the workshop.

Building succcessful teams

Tue, 23 Mar 2010 11:29:49 +1300

A team leader doesn’t make a team nor can they make a team perform successfully. This course will teach what self-directed teams are, how they work, and how to create and manage them. Find out what your organisation stands to gain from self-directed teams and discover how a team environment will change your job. You'll also learn how to guide people through the transition to a self-directed team.

This course will:

Encourage participants to consider and debate the merits of a no-blame supportive culture focused on common interest and shared responsibility for results – the concept of self-managing teams
Provide an understanding of different reward and recognition options valued by employees
Reinforce the value of personal development plans to help employees achieve greater job satisfaction
Provide an opportunity for participants to debate work/life balance issues and how they might be improved in their workplace

Investment

$330 + GST – Members ($371.25)

$414 + GST – Non-Members ($465.75)

Recruitment and recognition of volunteers (2)

Fri, 04 Jun 2010 12:43:25 +1200

This workshop will cover the how, when and why questions of volunteer recruitment. And, it's a chance to celebrate "Volunteer Awareness" week.

Cost: $10 - payable at the workshop

Recruitment and recognition of volunteers (1)

Fri, 04 Jun 2010 11:55:14 +1200

This workshop will cover the how, when and why of volunteer recruitment and recognition. And, it's a chance to celebrate "Volunteer Awareness" week.

Cost: $10 - payable at the workshop.

Legal issues for volunteer organisations

Fri, 04 Jun 2010 11:44:39 +1200

If you're involved in the not-for-profit community and sports sector take this opportunity to enhance your skills and knowledge.

The workshop will be run by Ruth Quilter, Community Law Centre.

Cost: $10 - payable at the workshop.

How to develop valued product and deliver great customer service

Mon, 26 Apr 2010 02:53:10 +1200

Every tourism operator should view customer service as a key competitive advantage. This should be an area that you get right every time so that customers expectations are regularly exceeded.

This workshop will help you develop a customer service system for your tourism or retail business. This will ensure all your team are delivering great customer service - setting your business apart from the rest.

You will learn:

•           how customer service affects your business
•           to create a customer service system that will work
•           understand your customer needs
•           how to get your team to focus on customers
•           to make customer service your competitive advantage
•           how to handle customer feedback - the good and the bad!

Coaching: After attending a workshop you may qualify for one-on-one follow-up coaching. This will help you implement the skills, ideas and knowledge gained in the group training.

Price: workshops and coaching are fully funded by New Zealand Trade and Enterprise for owners and operators of small to medium enterprises employing less than 50 staff. Attendees are required to register with the programme and have a business assessment.

Presented by Jo Haughey.

Taking your business to the next level

Wed, 21 Apr 2010 04:36:14 +1200

Many small businesses start with the skills, talent, passion and dreams of one person. But at some point, business owners must learn to let go of the reins and develop their business so that it can exist beyond just you. This workshop considers a plan for developing your business to the next level – where you can look at transiting out of the business, either by moving into the role of governance, or by selling it as a profitable entity. So, if you’ve moved beyond start up and not sure where to move next, this is the workshop for you.

Presenter: Suzette Major, Artemiz Ltd

Price: Fully funded by New Zealand Trade and Enterprise (for small to medium sized enterprises). Participants are required to register with the Enterprise Training programme and have a Business Assessment.

Coaching is available on Friday 11 June 2010. Places are limited and will be determined on a first-come, first-served basis.

Managing a growing arts business

Wed, 21 Apr 2010 04:47:30 +1200

Building your arts practice into a successful small business can be exciting. But if the business growth is unmanaged, it can also be frightening. This workshop reunites the previous ArtsBiz workshop participants, and discusses ways of managing a growing arts business. From cashflow management, to dealing with increasing business contacts, selling internationally and coping with success, you will leave with a clear picture of where you could go in the growing arts scene and how to manage getting there.

Presenter: Suzette Major, ArtsBiz Ltd.

Coaching is available on Thursday 10 June 2010. Spaces are limited and are allocated on a first-come first-served basis.

How to plan for success in a tourism/retail/hospitality business

Mon, 26 Apr 2010 02:06:29 +1200

Business planning is the process of translating and refining a vision into a profitable business. This workshop will give tourism operators the practical tools and techniques to develop effective and achievable goals and business plans to ensure business success.

•           Setting goals for success in your tourism business
•           The SWOT analysis and audit of the business environment
•           Identifying your competitive strategy
•           Identifying your growth strategy
•           Action planning for implementation success

Coaching: After attending a workshop you may qualify for one-on-one follow-up coaching. This will help you implement the skills, ideas and knowledge gained in the group training.

Presented by Jo Haughey.

Stage 1 training for health & safety representatives (1)

Thu, 13 May 2010 14:30:43 +1200

This course will provide knowledge and skills that will:

You'll learn about the health and safety legal framework, hazard management and developing a plan of action, and much more.

This course is being offered at a special subsidised rate.

Cost: Members and non-members $150 +GST

How to promote your tourism business online

Mon, 26 Apr 2010 03:04:27 +1200

Do you want to know how to maximise the content of your email and your website? This workshop will provide practical tips and examples of how to market your product or service using the internet and email. You will receive a template to help produce an email marketing plan. You will also learn about:

•           building your customer database and permission marketing
•            limiting people from unsubscribing
•           getting the right look and feel for your website
•           how to get people to your web site and keep them coming back.

Coaching: After attending a workshop you may qualify for one-on-one follow-up coaching. This will help you implement the skills, ideas and knowledge gained in the group training.

Presented by Jo Haughey.

How to successfully promote your tourism business

Mon, 26 Apr 2010 02:35:08 +1200

This workshop is to show you how to develop cost effective marketing tools for your tourism business. These proven tools will help you generate enquiries, develop new business and generate more revenue from your customer base. This workshop will help you choose the best way to reach your target market and achieve your business goals.

The workshop will cover:

•           Creating promotional material
•           Tourism networks and distribution channels
•           Building and maintaining relationships

Coaching: After attending a workshop you may qualify for one-on-one follow-up coaching. This will help you implement the skills, ideas and knowledge gained in the group training.

Price: workshops and coaching are fully funded by New Zealand Trade and Enterprise for owners and operators of small to medium enterprises employing less than 50 staff. Attendees are required to register with the programme and have a business assessment.

Presented by Jo Haughey.

Confident Communication

Tue, 23 Mar 2010 11:23:17 +1300

Communicating confidently optimizes the potential for building positive workplace relationships. How? By increasing awareness of our own behaviour and the responses we get, we can modify our behaviour to suit more situations and improve the outcomes.

This course will help develop communication skills that will:

Increase self-confidence and self-esteem
Improve problem-solving and decision-making ability
Prevent you feeling defensive when your ideas and comments are challenged
Enable you to present your views and opinions in an assertive manner
Provide you with the tools and skills to persuade and influence positively

Investment

$330 + GST – Members ($371.25)

$414 + GST – Non-Members ($465.75)

Managing your resources if you're self employed

Wed, 21 Apr 2010 04:12:19 +1200

One of the joys of setting up your own business is the boost in productively that comes with being your own boss.

Generally, you get to make the rules and set the scene for the day. But there’s also a downside – often, there’s no colleagues to critique your ideas, no automatic holidays or paid training opportunities offered by your employer. And, without careful planning cashflow can become erratic.

This workshop considers ways to take care of yourself, your professional development and your networks so you can avoid the isolation, frustration and exhaustion that can come with running your own business.

Coaching is available Friday 21 May 2010.

Presenter: Suzette Major, Artemiz Ltd

Employment relations kit workshop

Thu, 22 Apr 2010 02:26:39 +1200

This workshop presents a 'kit' of essential information and forms for employers that can be adapted to suit your needs. This is essential information for all business owners.

You will cover:

How to use the kit in your organisation
Legislation covered
Use of position descriptions and performance standards
Application for employment forms
Selection interview questions
Reference checking
Offer of employment
Employment agreements
Induction checklists
Pay and holiday records
Application for leave
Health and safety forms
Training records

Cost: $50 +GST for members and non-members.

How to run effective meetings and roles for key committee positions (2)

Fri, 09 Apr 2010 01:13:26 +1200

Running effective meetings—Kirsty Sharp, Sport Gisborne Tairawhiti (1 hour)

Workshop then splits into groups (1.5 hours):

Chairman’s role—Meng Foon, Mayor
Secretary’s role—Ann Ward , Chamber of Commerce
Treasurer ‘s role—Alison Armstrong, GVC

Employment relations kit - NEW workshop

Wed, 05 May 2010 09:11:23 +1200

The Employment Relations Kit is designed for small employers with 10 staff or less. But, it's equally suitable for branches or departments of larger enterprises where there is a need to improve the employment procedures.

This workshop presents essential information and forms that can be adapted to suit your needs. This is essential information for all business owners.

You will cover:

How to use the kit in your organisation
Legislation covered
Use of position descriptions and performance standards
Application for employment forms
Selection interview questions
Reference checking
Offer of employment
Employment agreements
Induction checklists
Pay and holiday records
Application for leave
Health and safety forms
Training records

Cost: $50 +GST for members and non-members.

You can also apply for 3 hours Employment Relations Consultancy when attending this course for only $50+GST (one per company).

Planning for success

Wed, 21 Apr 2010 03:42:59 +1200

How do you grow your business when you are flat out running it? Often small business operators are so concerned with keeping afloat that they don’t plan for their business development. But, working on the business is just as essential as working in the business. This workshop considers ways to plan for business growth and success.

Coaching will be available Thursday 20 May 2010.

Presenter: Suzette Major, Artemiz Ltd.

Pricing and costing for tourism businesses

Mon, 26 Apr 2010 02:20:56 +1200

As a business owner you need to understand costs, alternative pricing strategies and what drives profitability. Many tourism operators find it difficult to determine a price that doesn't undersell or oversell the experience.

This workshop will equip you with the skills to understand business costs and effectively set pricing and service levels. The workshop will cover:

•           What are the drivers of profitability?
•           Delivering value while still being aware of pricing thresholds
•           Understanding fixed and variable costs and the impact on profit margins
•           What about commissions? Where do they fit in?

Coaching: after attending a workshop you may qualify for one-on-one follow-up coaching. This will help you to implement the skills, ideas and knowledge gained in the group training.

Presented by Tim Richardson.

How to run effective meetings & roles for key committee positions (1)

Fri, 09 Apr 2010 01:08:48 +1200

Presented by: Kirsty Sharp, Sport Gisborne Taiarawhiti - 1 hour.

The workshop will then split into groups for 1.5 hours:

Chairman’s role—Meng Foon, Mayor
Secretary’s role—Ann Ward , Chamber of Commerce
Treasurer ‘s role—Alison Armstrong, GVC

Health & safety for volunteers

Fri, 09 Apr 2010 01:06:21 +1200

Presented by Gisborne Police & Glenn Smith Tairawhti District Health.

Learn how to be safe when working in the community.

Time and Stress Management

Mon, 29 Mar 2010 03:36:54 +1300

Running a business effectively means you must be a master at managing your time and stress levels. But, that’s not always easy when there’s so many demands upon you – from customers and suppliers to staff and contractors, as well as family and friends! This workshop takes you through practical strategies to help make your day more productive and less stressful, so that you are able to achieve that magical work-life balance.

Presenter: Suzette Major, Artemiz Ltd

Price: Fully funded by New Zealand Trade and Enterprise (for small to medium sized enterprises). Participants are required to register with the Enterprise Training programme and have a Business Assessment.

NOTE: Coaching available Friday 30 April

The Plan for this Decade: Setting Ambitious Business Goals

Mon, 29 Mar 2010 03:30:10 +1300

The main reason that business goals aren’t achieved is because without a clear plan they simply remain a ‘wish list’ rather than a clear target to be reached. This workshop outlines how to set workable and ambitious business goals and then develop an effective plan to achieve them. From short term objectives, to long term goals, you will leave with clear idea of what to do next on your path to small business success.

Presenter: Suzette Major, Artemiz Ltd

NOTE: Coaching available Thursday 19 April

Leadership and Motivation

Tue, 23 Mar 2010 10:53:03 +1300

Leadership is more a process than a positional or status relationship. By learning whether you are more of a leader or more of a manager, you will gain insight and self-confidence that comes with knowing more about yourself.

You will learn:

How to develop a greater impact and effectiveness when dealing with others
What qualities you need as a leader and how to develop them
The keys to high performance leadership
How to set clear evidence-based direction for your team
The best ways to maintain a positive workplace
The importance of developing relationships and some tips on how to do it
The most common mistakes made in leadership and how to avoid them
What demotivates your team and the importance of growing your team

Investment

$330 + GST – Members ($371.25)

$414 + GST – Non-Members ($465.75)

Events Management (2)

Fri, 09 Apr 2010 01:01:41 +1200

The Gisborne Volunteer Centre & Sport Gisborne Tairawhiti invites people involved in the not-for-profit community and sports sector or those interested in working in the sector to take this opportunity to enhance your skills and knowledge.

Seminar presented by Georgina Dunlop

Establishing systems for success in your business

Mon, 01 Mar 2010 11:56:02 +1300

This is a practical guide to developing business capability so that your business has real value. At this workshop you will learn the difference between owning a business and owning a job and having the mindset to make the transition. You will learn how to establish routines for success, how to work ‘on’ your business rather than ‘in’ your business, how to delegate or outsource, planning for growth, relieving the pressure and getting organised by identifying priorities and developing an implementation chart.

Presented by Carol Shepherd
Price: Fully Funded by New Zealand Trade and Enterprise
(For small to medium sized enterprises). Participants are required to register with the Enterprise Training programme and have a Business Assessment.

Events Management (1)

Fri, 09 Apr 2010 12:40:48 +1200

Seminar presented by Georgina Dunlop

Running a Successful Business from Home: Managing the Work Space

Mon, 29 Mar 2010 03:13:47 +1300

Is your space at home divided between your personal life and a business? Are you operating a home office? Do customers or suppliers visit your home-based business premises? This workshop considers the implications of running a business from home in terms of managing the space that you operate within. From furnishings to technological considerations, health and safety issues and presenting a professional image, you will leave this workshop with specific strategies for establishing an effective work environment essential for running a successful home business.

Presenter: Suzette Major, Artemiz Ltd

NOTE: Coaching available Friday 9 April

Gisborne Chamber of Commerce AGM

Tue, 23 Mar 2010 10:19:15 +1300

Marketing on a limited budget

Mon, 29 Mar 2010 02:57:54 +1300

Don’t have much money to spend on marketing, but need to increase your sales? This workshop looks at ways to build your profile, without spending buckets of money. Learn how to effectively apply money-saving marketing tactics such as publicity, networking and word-of-mouth, in order to build your customer base without breaking the bank.

Presenter: Suzette Major, Artemiz Ltd

NOTE: Coaching available Thursday 8 April

Hiring the right person

Mon, 01 Mar 2010 12:03:42 +1300

Presented by Carol Shepherd

Price: Fully Funded by New Zealand Trade and Enterprise
(For small to medium sized enterprises). Participants are required to register with the Enterprise Training programme and have a Business Assessment.

Time Management

Wed, 10 Feb 2010 10:19:11 +1300

The purpose of this seminar is to provide a change in thinking. There is no quick fix solution. The thinking has to change from ‘I don’t have time’ to ‘what must I fit in’. There are 24 hours in a day and it may be nice to have more, but it is finite, just like our income (whatever the amount).

Time:

Half day course – 1.00pm – 4.30pm

Note: Wellington – 9.00am – 12.30pm

Investment:

$185 + GST – Members ($208.13)

$226 + GST – Non-Members ($254.25)

Lean Business Series: Modules 3 & 4

Mon, 15 Feb 2010 09:25:48 +1300

The Lean business programme will assist your business to improve performance, eliminate inefficient processes and activities, and increase customer satisfaction. Lean Business systems can enable businesses to improve productivity, become more competitive, grow sales and increase profits. Attending Modules 3 & 4 will complete the series.

Successfully applying Lean Business systems can help you:

Identify what processes add value and eliminate waste
Improve production flow and reduce lead times
Reduce inventories, freeing up capital and saving space
Engage staff more effectively and develop their skills
Create a culture of continuous improvement
Improve staff morale

Module 3 – Creating Value through the Elimination of Waste

Module 4 – REAL Lean Thinking

NOTE: One to one mentoring available Thursday 25 and Friday 26 March – bookings are essential

Facilitated by: Chris, Gosolutions Ltd

Lean Business Series - Modules 1 & 2

Mon, 15 Feb 2010 09:13:28 +1300

Successfully applying Lean Business systems can help you:

Identify what processes add value and eliminate waste
Improve production flow and reduce lead times
Reduce inventories, freeing up capital and saving space
Engage staff more effectively and develop their skills
Create a culture of continuous improvement
Improve staff morale

Module 1 – Lean Thinking, Waste and 5S for success

Module 2 – Measuring for Success

NOTE: One to one mentoring available Thursday 25 and Friday 26 March - bookings are essential

^{^{Facilitated by: Chris, Gosolutions Ltd}}

Sister Cities – Giving Relevance to Civic Connections in China

Wed, 17 Feb 2010 11:12:30 +1300

Invitation: Practitioner's Workshop

This event is hosted by Venture Hawkes Bay in association with the Hawkes Bay Export network and will include a luncheon with members of the Hawkes Bay business community.

This workshop is designed to build on the opportunities that the Shanghai Expo can present for businesses leveraging their Sister Cities networks, in turn adding value to our international relationships in the future.

For catering purposes, please RSVP by 15 February 2010 to: Ann Verboeket at Sister Cities New Zealand Inc. ph 04 978 1290, email: ann@sistercities.org.nz. For all enquiries, please contact the National Office of Sister Cities New Zealand Inc. as above.

Programme

From 9am - Networking over coffee on arrival.

9.30 am: - Welcome from Host Mayor Barbara Arnott SCNZ Inc. President Peter Tennent. Positioning Sister City networks - The importance of the Office of the Mayor and Regional Chairs in building global connections; culturally economically and educationally

10 am - “NZ-China Free Trade Agreement one year later, and its ongoing relevance to our civic partnerships with China.” (Grahame Morton, Head of China Unit, Asia Division, Ministry of Foreign Affairs & Trade)

10.30 am - Coffee:

10.50 am: - Phillip Gibson - New Zealand Commissioner General for the Shanghai World Expo 2010 “The Shanghai Expo – Promoting Business links”

11.20am: - Response – Murray Douglas CEO, Hawkes Bay Chamber of Commerce “From Sister City connections to building a sustainable business – how to leverage relationships.”

Response: - Janet Takarangi, GM Venture Hawkes Bay “Hawkes Bay telling the regional story at Shanghai Expo to build future exports.

Response: – Joanna Hickey NZTE

12.30pm: - Lunch and networking: Introduced by Murray Painter, Chairman, Export Hawkes Bay

1.30pm: - Linda Zhang, Chairperson, China – New Zealand Business Council “The Realities of Doing Business with China.”

2pm: - “The Hawkes Bay Sister City networks – How they have added value historically and the potential for the future – a case study” – the unique Sister City connection between the Hawkes Bay region and the Sichuan earthquake. How other sister city relationships have added value.

3pm: - Afternoon tea

3.20pm - Open forum. Peter Tennent (President Sister Cities NZ) Maximising the Connections: The role of Sister Cities NZ - partnering in going forward. Open discussion on the possibilities presented by our sister city connections,

3.50pm: - Sister Cities Conference, Dunedin April 2010 and beyond – P Tennent in closing.

4pm: - Session finishes.

Important changes that occurred in 2009

Wed, 10 Feb 2010 09:59:12 +1300

KiwiSaver, ACC, trial periods, court cases and more

A lot has changed in the employment and payroll areas during 2009 with new laws and major employment court cases. With HR and payroll so busy with their own business issues and so much else happening, it was hard to keep up with it all.

This 1½ hour seminar presented by Susan-Jane Davies, will cover the important changes in the employment and payroll areas during 2009:

KiwiSaver
ACC
Strikes and lockouts
Grievance-free trial periods
Meal breaks and allowances
Payroll giving
Tax changes
PLUS the 2009 important employment court cases

Start 2010 off on the right foot. Be right up-to-date. This seminar will ensure you are.

Presenter: Susan - Jane Davies Managing Solicitor EMA Legal

Investment: $95.00 + GST (EMAC members), $195.00 + GST (Non-members)

Professional Telephone Skills

Thu, 26 Nov 2009 09:13:30 +1300

The telephone is a powerful customer service and sales tool and is usually the very first contact a potential customer has with an organisation. Customer service starts on the telephone and this workshop will make sure your staff have the skills they need to deal with a wide range of telephone situations with confidence and pride

Cost: Was $450 but now $350+gst with special voucher (contact kiwihost for more information)

Key Service Skills

Tue, 24 Nov 2009 16:39:02 +1300

This is a great workshop for businesses wishing to raise their customer standards. would you like tomotivate your team and expand their interaction skills? Keep custiomers coming back by empowering staff with core customer service techniques and a "can do" attitude. How to be a great team player, effective communication skills, creating a great first impression, how to build customer loyalty, how to serve challenging or complaining customers and much more....

Cost: Was $450 but with special voucher $350+gst (contact Kiwihost for more information)

Advanced Customer Service Skills

Thu, 26 Nov 2009 09:20:38 +1300

A challenging workshop, which will motivate participants with customer service experience to expand their skills in dealing with a wide range of customer interactions by developing an understanding of what the customer wants, expects and why.

Training on how to add value to transactions, exceed custoemr expectations and how to build customer loyalty making sure the customer returns. This workshop also teaches the skills needed to best serve the more challenging or complaining customer, enabling a positive outcome for customers, staff and the business.

Cost:Was $475 but now $375+gst with special voucher (contact Kiwihost for more information)

Employment Relations Kit

Mon, 30 Nov 2009 09:32:25 +1300

How would you like to have all of the basic forms and procedures you need to effectively manage your employees, right at your finger tips?

Even better – what if they were all in one easy to use document?

No more paper shuffling, rummaging through files, or hours spent trying to create something from scratch.

Sound good? Well guess what – this can now become a reality!

And for only $50 + GST

EMA Central, with assistance from the Employment Relations Education Fund, brings you the “Employment Relations Kit” – a kit of essential information and forms for employers that can be adapted to suit your specific needs.

By attending the three-hour workshop, you will receive information on the use of the kit and its application in your organisation.

Practical Health and Safety

Mon, 30 Nov 2009 08:49:10 +1300

This popular one-day seminar outlines the current legal requirements businesses need to update their health and safety systems and understand their health and safety responsibilities.

Investment:

$320 + GST – Members ($360.00)

$402 + GST – Non-Members ($452.25)

Q & A session on Holiday Employment matters

Thu, 26 Nov 2009 09:32:48 +1300

Are you confident of your responsibilities as an employer when drawing up the holiday work roster?

As an employee, do you have questions on how the law pertains to you over the holiday period?

FOR EXAMPLE:

Can you require employees to work on a public holiday?
What is 'relevant daily pay'?
If the employee is required to work 4 hours, do I need to pay for the full 8 hours?

These and other questions you bring to the forum will be answered by Alison Bendall, Employment law specialist for Woodward Chrisp.

RSVP - 86 30384 or email Gisborne Chamber of Commerce

Training for Heath & Safety Representatives

Mon, 30 Nov 2009 09:36:42 +1300

As employers we have a duty to protect people from harm caused by workplace hazards.

Do you have a safe and healthy workplace?

Keeping yourself and workmates free from injury takes special knowledge and skills.

This two-day course will give you an understanding of the health and safety basics and how to get everyone at your workplace motivated for safety.

It is designed to provide initial support and training for Health and Safety representatives in a new and unfamiliar role.

Stage 1 training.

Investment

Funded $150+GST members

Funded $150+GST non members

Transitions To Leadership & Management

Wed, 21 Oct 2009 10:20:16 +1300

Moving into Management for the first time can be daunting. This workshop will give new Managers the skills they needs to 'step up' to being highly effective in their new role. This practical workshop will cover the core management skills needed to become a successful Manager and Leader. This programme is at level one of MBE's Leadership and Management Development Path.

Presented by Steven Nayda

Cost: $425 plus gst

Confident Communication

Mon, 21 Feb 2011 16:31:01 +1300

Overview

Communicating confidently optimises the potential for building positive workplace relationships. How? By increasing awareness of our own behaviour and the responses we get, we can modify our behaviour to suit more situations and improve the outcomes.

Benefits of this course

This course will help develop communication skills that will:

Increase self‐confidence and self‐esteem
Improve problem‐solving and decision‐making ability
Prevent you feeling defensive when your ideas and comments are challenged
Enable you to present your views and opinions in an assertive manner
Provide you with the tools and skills to persuade and influence positively

Content

Making your point clearly and confidently
How is being assertive different from being aggressive?
Assertiveness techniques – identify and consider their use in the workplace
Getting and giving feedback
Understanding the nature of criticism and manipulation
Saying no appropriately and reasonably
Understanding personal communication preferences and styles
Persuading and influencing positively

Time: One day 9.00am – 4.00pm

Cost: $330 + GST – ECCC Advice
$414 + GST – Casual (Networking or Non Member)