Covid-19 Rates Relief Options
If your household or business has been hit hard by Covid-19 we have rates relief options that might help you.
Payment plan - we can work with you on a suitable payment plan that works within your budget. If you agree to a payment plan, there will be no penalties until 1 July 2021.
Defer your rates payment for up to 6 months - If it’s likely you will still be in difficulty, you can ask to defer your rates. This means no rates payment required for up to 6 months, no penalties will be applied but there will be low-interest payments, at approximately 4.5% on the amount of rates deferred.
If you apply to defer your rates payments, you need to agree to these terms and conditions.
• You must provide evidence of a change in circumstances resulting from Covid-19 or at least a 30-percent reduction in income for a period of at least one month compared to the same period in the previous year. This may include evidence from your bank, accountant or employer.
• You must agree to a payment plan, up to 12 months, to pay rates after the end of the 6-month deferment.
• Interest may be charged during the 6-month deferral time frame. The interest rate shall be approximately 4.5% on the amount of rates deferred.
Rates rebate - you may be eligible for a rates rebate of up to $640, here's more information on the rates rebate scheme
Rates remission - for the remission of rates, see the rates remission information and application forms
Application for rates relief
We'll do our best to respond within 5 working days of receiving your application.