How to develop valued product and deliver great customer service

Every tourism operator should view customer service as a key competitive advantage. This should be an area that you get right every time so that customers expectations are regularly exceeded.

This workshop will help you develop a customer service system for your tourism or retail business. This will ensure all your team are delivering great customer service - setting your business apart from the rest.

You will learn:

•           how customer service affects your business
•           to create a customer service system that will work
•           understand your customer needs
•           how to get your team to focus on customers
•           to make customer service your competitive advantage
•           how to handle customer feedback - the good and the bad!

Coaching:  After attending a workshop you may qualify for one-on-one follow-up coaching. This will help you implement the skills, ideas and knowledge gained in the group training.

Price: workshops and coaching are fully funded by New Zealand Trade and Enterprise for owners and operators of small to medium enterprises employing less than 50 staff.  Attendees are required to register with the programme and have a business assessment.

Presented by Jo Haughey.