Total Mobility Scheme

The Total Mobility Scheme is a national transport scheme that provides subsidised taxi fares for eligible people with a permanent or short-term impairment that prevents them from safely using public transport.

In Gisborne a 50% taxi voucher subsidy applies per trip, up to a maximum fare of $12, of which you would pay $6. You must pay any additional fare over $12.

You can use your taxi vouchers any day of the week – 24 hours a day. You must show your ID card to the taxi driver each time you use a voucher.

How to join Total Mobility

Fill in the application form and take it to your doctor to complete the medical sections on the form.

Once it’s filled in, bring the form in to customer service and staff will take your photo for your ID card.  Your application will be processed and your ID card and book of 25 taxi vouchers will be posted to you within 10 working days.

Need more taxi vouchers

When you run out of vouchers – you can either:

• bring your used voucher book in to customer service to swap it for a new book. There’s no charge for a replacement voucher book.
• you can get someone else to get the voucher book for you.  They will need to bring your used voucher book and show your ID card.
• Fill in the online form to request us to post it to you.
• email us your name, address and ID number.

Expired ID card

If your ID card has expired, you need to talk to our total mobility coordinator who will confirm your status as permanent or temporary.

Taxi companies that accept Total Mobility vouchers

*If you require a wheelchair hoist van, please pre-book. No minimum fare is charged when using a wheelchair hoist van.

Can I use vouchers from another town or city?

Yes - all vouchers are accepted.  But they are only redeemed at our Gisborne regional subsidy rate of a maximum of $6. You must pay any additional fare over that amount.

Please tell the driver at the start of the trip that you are using vouchers from your home town.

If you are have a smart card, you need to get vouchers from us before you travel.  Our companies can't accept smart cards.
Please contact us at least 10 days before if you would like the vouchers posted to you.

Forms, guidelines and links

Total Mobility Application Form - contact us for a form

Websites

Read more about the scheme, visit

Ministry of Transport - The Total Mobility Scheme

NZ Transport Agency - recent improvements to the scheme