He whakamārama mō Covid-19

Covid-19 information

What Alert Level 2 means for our services and facilities

You must wear a mask at all public facilities and businesses and scan in using the Covid-19 tracer app.

Council services and facilities

Service and facilitiesStatusInformation
Customer service counters  Awarua, Fitzherbert Street open 9am - 4pm. Limit of 6 customers at any one time.
Te Puia Springs service centre is closed. Please ring to make an appointment first. 
Staff   Some staff are working from home. Please ring first to make an appointment
Rates relief options   We have Covid-19 rates relief options available
Parking fees in CBD Free Free parking for the max time limit in the area.
GizzyBus As normal Masks are mandatory and maintain 2m distance.
Waka Kura School Bus As normal Masks are recommended but not compulsory
Library Open  
Pool Open Book a swimming lane ph 867 6220. Cashless payment only.
Burials and cremation services   Funerals and tangihanga are in accordance with government guidelines for alert levels
Events   Following government guidelines. 
Kerbside rubbish and recycling As normal Have it kerbside by 7am
City transfer station - Innes St Open Mon-Fri 7.30am - 3.30pm. Sat/Sun 9.30am - 3.30pm. Restrictions in place one-in one-out. Masks must be worn. Cashless payment only.
Rural transfer stations  On usual days and times You must unload and sort your own waste inside the transfer station. Correct stickers must be used.
Community meetings Postponed See webpage for further information or virtual meetings

Essential services

In all Alert Levels - rubbish and recycling kerbside collection, drinking water, wastewater, animal control and essential road safety repairs will continue to operate.

Key contacts and information

The Covid-19 website has all the information you need Covid19 website

  • Healthline 0800 358 5453 
  • Need to talk? Call or text 1737
If you need help with food costs, accommodation costs or extra support
Contact MSD - Work & Income ph: 0800 559 009

Or this link to their website

Financial support options

For businesses and self-employed, see Work and Income website

Please remember to follow public health guidelines

These include: 

  • Wash hands thoroughly and frequently - wash for 20 seconds, dry for 20 seconds
  • Wear a mask on public transport and elsewhere in public
  • Practice physical distancing
  • Cough or sneeze into your elbow
  • Scan in with the Covid-19 app or keep track of where you have been
  • Book a vaccination if you can
  • If you have symptoms or have been in a location of interest, get tested
  • Clean surfaces, especially commonly used surfaces

Keep track of where you've been

Use the covid tracer app. It helps to protect yourself, your whānau and our community by enabling faster contact tracing.

Here's information on how to download the app to your phone

All businesses must display a QR code poster

If you require QR code posters or hygiene posters, see the resources on Covid19 website