Phone us on 0800 653 800 any time and any day, to report something that's causing an immediate risk to the safety of a person, people or property.
Contact our customer service team
Phone - (+64 06) 867 2049 or freephone 0800 653 800
Phone us any time, day or night - 24 hours a day, 7 days a week. If you phone outside our business hours, our after-hours provider will assist you.
If you are deaf, hearing or speech impaired the New Zealand Relay Service can support you to call us
We'll respond during business hours
Our business hours are 9am - 5pm Monday to Friday
- Our main administration municipal centre is Awarua, 15 Fitzherbert Street, Gisborne.
We have a service centre:
- Te Puia Springs service centre - 4746 Waiapu Road, Te Puia Springs.
Office hours Monday to Friday 9am to 4.30pm.
Our customer service centre is open 9am to 5pm Monday to Friday
GDC Fix is a smartphone app, it's the easy way to report issues to us.
If you spot something in our district such as a pothole, vandalism, litter or damaged footpath, you can report it instantly to us from a mobile phone.
The app identifies the location using the phone's GPS. It sends us an email from your email address, includes details about the issue and a photo. The more information that's provided helps us to locate the issue and investigate.
For anything urgent like animal control or noise happening now, please phone us 24/7 on ph: 0800 653 800.
Install the app on your phone
Then to use the app to report something
Open the app
Tap 'Report it'
Pin the location on the map
Attach a photo
Fill in a few details and hit send.
You can also 'Check it' to see the progress of your report.
Mail to: PO Box 747, Gisborne 4010, New Zealand
Courier to: 15 Fitzherbert Street, Gisborne 4010, New Zealand