Our customer service team is available online, by phone or in person.
For anything urgent, please contact us on 0800 653 800 or 06 867 2049 any time day or night 24 hours a day, 7 days a week
If you are deaf, hard of hearing, have speech communication difficulties or deafblind, NZ Relay has easy to use services to help you phone us. This is a free service and is also available on mobile app NZ Relay
If you phone outside our business hours Monday to Friday 9am - 4pm our afterhours service provider will assist you.
We have online forms to make it easier to do business with us. We'll respond to online enquiries as soon as we can within our business hours.
Antenno app
Install Antenno on your phone to report issues on the go and get direct messages from us. Use Antenno to report things like potholes, vandalism to any public facility, illegal dumping or damaged footpath and more.
Here's how to download Antenno
If you're using our GDC Fix app, you can delete it and use Antenno. Overtime we will be phasing out the GDC Fix app.
Contact us by email service@gdc.govt.nz
For media enquiries MediaEnquiry@gdc.govt.nz
Customer service counter hours are 9am - 4pm Monday to Friday
Hours
- Monday to Friday - 9am - 4pm
- Saturday and Sunday - closed
- Public holidays - closed
Where to find us
Our main administration municipal centre is Awarua, cnr of Fitzherbert Street and Ormond Road Gisborne, 15 Fitzherbert Street, Gisborne
Parking, including mobility parks, are available at the front of the building along Fitzherbert Street.
We have a service centre in Te Puia Springs, 4746 Waiapu Road, Te Puia Springs
Monday - Friday 9am - 4pm
Postal address
PO Box 747, Gisborne 4010, New Zealand
Online forms and information
Contact Us eFix Form
Tell us when something needs our attention, ask us a question or give us feedback.
eFix - report it or get something fixed
We'll respond to your request during business hours.