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Contact us

Gisborne District Council - Te Kaunihera o Te Tairāwhiti

Phone us on 0800 653 800 any time and any day, to report something that's causing an immediate risk to the safety of a person, people or property.

Contact our customer service team

Phone - (+64 06) 867 2049 or freephone 0800 653 800
Phone us any time, day or night - 24 hours a day, 7 days a week. If you phone outside our business hours, our after-hours provider will assist you.

If you are deaf, hearing or speech impaired the New Zealand Relay Service can support you to call us

Email: service@gdc.govt.nz

We'll respond during business hours

Our business hours are 9am - 5pm Monday to Friday

  • Our main administration municipal centre is Awarua, 15 Fitzherbert Street, Gisborne.

We have a service centre:

  • Te Puia Springs service centre - 4746 Waiapu Road, Te Puia Springs.
    Office hours Monday to Friday 9am to 4.30pm.

Our customer service centre is open 9am to 5pm Monday to Friday

Facebook message us - Facebook.com/GisborneDC

GDC Fix is a smartphone app, it's the easy way to report issues to us.

If you spot something in our district such as a pothole, vandalism, litter or damaged footpath, you can report it instantly to us from a mobile phone.

The app identifies the location using the phone's GPS. It sends us an email from your email address, includes details about the issue and a photo. The more information that's provided helps us to locate the issue and investigate.

For anything urgent like animal control or noise happening now, please phone us 24/7 on ph: 0800 653 800.

Install the app on your phone

Install GDC Fix from the app store on your device:
Apple App Store or 
Google Play

Then to use the app to report something

Open the app
Tap 'Report it'
Pin the location on the map
Attach a photo
Fill in a few details and hit send.

You can also 'Check it' to see the progress of your report.

Mail to: PO Box 747, Gisborne 4010, New Zealand

Courier to: 15 Fitzherbert Street, Gisborne 4010, New Zealand


eFix - tell us when something needs fixing

Give as much detail as possible
Exact address or describe where it is in relation to a landmark. This is so staff/contractors can easily locate the issue.

Upload photos

Action I/we would like taken
How would you like to be contacted in case we need more information? *
Would you like to be contacted about the outcome?
Would you like to subscribe to Council’s monthly update email newsletter?