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Contact us

Gisborne District Council - Te Kaunihera o Te Tairāwhiti

Please phone us for anything urgent, issues with essential services like drinking water, rubbish collection or to report animal control or excessive noise.

Phone 0800 653 800 or (+64 06) 867 2049 any time day or night - 24 hours a day, 7 days a week. If you phone outside our business hours our after-hours provider will assist you.

If you're hearing or speech impaired the New Zealand Relay Service can support you to call us

Contact us online

Contact us - Online Form »  Email us service@gdc.govt.nz » Media enquiry MediaEnquiry@gdc.govt.nz » Facebook message Facebook.com/GisborneDC

GDC Fix is a smartphone app, it's the easy way to report issues to us.

If you spot something in our district such as a pothole, vandalism, litter or damaged footpath, you can report it instantly to us from a mobile phone.

The app identifies the location using the phone's GPS. It sends us an email from your email address, includes details about the issue and a photo. The more information that's provided helps us to locate the issue and investigate.

For anything urgent like animal control or noise happening now, please phone us 24/7 on ph: 0800 653 800.

Install the app on your phone

Install GDC Fix from the app store on your device:
Apple App Store or 
Google Play

Then to use the app to report something

Open the app
Tap 'Report it'
Pin the location on the map
Attach a photo
Fill in a few details and hit send.

You can also 'Check it' to see the progress of your report.

Our customer service counter hours are 9am - 4pm Monday to Friday

  • Our main administration municipal centre is Awarua, 15 Fitzherbert Street, Gisborne.

We have a service centre:

  • Te Puia Springs service centre - 4746 Waiapu Road, Te Puia Springs.
    Office hours 9am - 4pm.
Our postal address is:

PO Box 747, Gisborne 4010, New Zealand

Contact us

  • When something needs fixing or our attention
  • Or ask us a question

Contact us Form

eFix - report it or get something fixed

We'll respond to your request during business hours.

Tell us in as much detail as possible
Address or if necessary describe where it is in relation to a landmark. So staff/contractors can easily locate the issue.

Upload photos

Action I/we would like taken
How would you like to be contacted in case we need more information? *
Would you like to be contacted about the outcome?
Would you like to subscribe to Council’s eNews - for updates on what we’re doing and what’s on?