Te waipuke whenua

Flooding problems on your property?

We want to know about any stormwater and wastewater flooding on your property, especially when we have heavy rain.

The information you give us will help us to find solutions to help prevent flooding on private property and reduce overflows into city rivers.

We continue to fix and replace our public stormwater and wastewater network of pipes that carry the water away from your property.

Council's public pipes only make-up half of the entire wastewater network, the other half are private drains and pipes owned by property owners.

We need to find out the issues that are happening on private property - especially when it rains.

How you can help

Contact us any time you have an issue with flooding on your property. This will help us to know where and what the issues are.

Take photos or video when there's flooding on your property and send them to us.  It's helpful for us to see the flooding and the depth it gets to. If flooding extends onto other properties, it would be helpful to note the extent of that flooding.

Tell us what happens on your property

Fill in this questionnaire - we ask about stormwater (rainwater) flooding and sewage overflows.

Required fields are marked with an asterisk (*).
Your details
First name | Surname
Daytime contact
Do you own the property? *
How long have you lived at this address? *
Stormwater flooding. Stormwater is rainwater that runs off hard surfaces like your roof, driveway, paved areas, the lawn or road.
Q1. Does rainwater cause flooding or ponding on your property or road frontage? *
Q2. How often does this happen?
Q3. How long does the flooding affect your property after the rain slows or stops?
Q4. What causes the flooding or ponding?
Q5. How deep does the water get?
Q6. Do you know where the flooding comes from? Tick all that apply
Q7. What is affected by the flooding? Tick all that apply
Q8. How would you rate your flooding problems?
Q9. Have you done anything to fix flooding on your property at any time?
Wastewater (sewage) problems. Wastewater is the used water and waste from your kitchen, laundry, bathroom and toilet.
Q11. Do you have problems with your wastewater? *
Q12. What happens when you have problems with your wastewater?
Q13. How often does this happen?
Q14. Rate your wastewater problem
Q15. Have you contacted Council in the past about your wastewater problem?
Any other information