Need to pay your rates? Find payment options, direct debit information, due dates and support if you need a hand.
When rates are due
Rates are charged in 4 equal instalments throughout the year. Your rates invoice will be sent approximately 2 weeks before each due date.
| Instalment | Period | Due date | Penalty date |
|---|---|---|---|
| 1 | 1 July - 30 September | 20 August 2026 | 26 August 2026 |
| 2 | 1 October - 31 December | 20 November 2026 | 26 November 2026 |
| 3 | 1 January - 31 March | 22 February 2027 | 26 February 2027 |
| 4 | 1 April - 30 June | 20 May 2027 | 26 May 2027 |
A 10% penalty is applied to any unpaid rates after the due date.
How to pay
We've made it easy to pay your rates. Choose from a range of payment options, or set up an EasyPay direct debit to spread payments across the year.
Direct debit - EasyPay
Set up payments weekly, fortnightly (Tuesday/Thursday or Friday), monthly on the 20th, or on the rates due date.
- No penalties apply when payments are made on time.
- If your rates increase or decrease, we'll automatically adjust your payments so you're always paying the correct amount.
- If a payment date falls on a public holiday, the deduction will be processed on the next business day.
Complete the online direct debit form Direct Debit Online Form
Or download the PDF form and email it to us.
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Q. What happens if I miss a payment?
We'll contact you about the missed payment. Your payment plan may be adjusted to ensure your rates are paid in full by 30 June each year.
Q. What if I don't have enough money in my account to cover the payment?
Let us know as soon as possible and at least 2 working days before the payment is due to be deducted from your account.
For example if your payment is due to be deducted on a Friday, you'll need to contact us know by midday on Wednesday. We'll work with you to make alternative arrangements.
Q. What if I receive a rate rebate?
Apply for your rate rebate as usual each year.
If you receive a rate rebate, we'll adjust your payment plan to reflect the rebate and send you a letter with your updated payment amounts.
Q. How do I stop the direct debit?
Contact us to cancel your direct debit.
We need at least 2 working days' before the payment is due to be deducted from your account.
Q. What if I have overdue rates?
Contact our Revenue team. We'll work with you to agree on a payment plan that's manageable for you.
Your payment amount will be reviewed each year and we'll write to you with any changes.
Q. Will I be charged a penalty if I don't pay on time?
If you contact us and enter into an agreed payment arrangement, we'll reverse the penalty after 3 months, provided all payments are made as agreed and no payments are missed.
Other payment options
Choose the payment option that works best for you, whether online, by bank transfer or in person.
Online - pay your rates online using a debit or credit card - Pay online
Bank transfer - you can pay by bank transfer, including from overseas.
- Account: Gisborne District Council
- Bank: Westpac
- Account: 03 0638 0502288 00
- SWIFT code for overseas payment: WPACNZ2W
In person - visit one of our customer service centres Monday - Friday 9am - 4pm. We accept cash, EFTPOS and credit card payments.
- Gisborne customer service centre, 15 Fitzherbert Street
- Te Puia Springs Service Centre, 4746 Waiapu Road
Need help paying?
We understand that sometimes circumstances change and paying your rates can become difficult. Talk to us early and we'll work with you to find a solution that suits your situation.
Support options may include:
- setting up a payment plan that works with your budget
- applying for a rates rebate, if you're eligible
- checking whether you quality for a rates remission.
Get in touch with our team to discuss the options available to you. Contact the team
Rate refund fee
If you've overpaid your rates, we can only issue a refund once your annual rates are paid in full or the property has been sold.
A $28 refund processing fee may apply. This fee doesn't apply to refunds resulting from the sale of a property.