There are 2 types of complaints related to building consent authority processes.
Determination complaints
If your complaint concerns the refusal to issue a building consent or a Code Compliance Certificate, it should be dealt with through a determination. For more information about the process, visit the Ministry of Business, Innovation and Employment website
Service complaints
If your complaint relates to building services staff, the building consent or inspections, please contact Gisborne District Council directly.
How to make a complaint
- Complaints must be submitted in writing.
- Anonymous or verbal complaints will not be actioned.
Send your complaint to:
Building Services Manager
Gisborne District Council
PO Box 747
Gisborne 4040
If your complaint concerns the Building Services Manager, address it to:
Director Sustainable Futures
Gisborne District Council
PO Box 747
Gisborne 4040
What to include
Please provide:
- your name and contact details
- the date of the incident
- the nature of the complaint - such as guidance, vetting, lodgement, inspection, notice to fix, code compliance certificate or compliance schedule
- any supporting information, if applicable
- your relationship to the process - customer, regulator or stakeholder.
What happens next
- You'll receive a response within 48 hours of your complaint being received.
- You may be asked if you wish to be heard or to provide further information.
- All complaints will be actioned within 10 working days, unless further information is requested.
- Decisions are made fairly and reasonably, without fear or favour.
Any actions taken will be proportional to the scale of the complaint.
Right of appeal
If you disagree with the outcome, you may request a review. Appeals must be made in writing, clearly stating the reasons for your disagreement with the decision.