Learn how to pay your rates, set up direct debit, check due dates, and get help if you're having trouble paying.
When rates are due
We charge rates in 4 equal instalments. You should receive your rates invoice 2 weeks before the due date.
| Instalment | Period | Due date | Penalty date |
|---|---|---|---|
| 1 | 1 July - 30 Sept | 20 August 2025 | 26 Aug 2025 |
| 2 | 1 Oct - 31 Dec | 20 November 2025 | 26 Nov 2025 |
| 3 | 1 Jan - 31 Mar | 20 February 2026 | 26 Feb 2026 |
| 4 | 1 Apr - 30 June | 20 May 2026 | 26 May 2026 |
A 10% penalty applies to any unpaid rates after the due date.
How to pay
Direct debit - EasyPay
- Set up weekly, fortnightly on Tuesday/Thursday/Friday, monthly on the 20th, or payment on the due date.
- No penalties if payments are on time.
If your rates go up or down, we'll update your payments so you're always paying the right amount. If payment falls on a public holiday, the deduction will be processed the next business day.
Fill in the online direct debit form Direct Debit Online Form
Or download the PDF form and emails it to us.
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Q. What happens if I miss a payment?
We will write to you about the missed payment. Your payment plan may be revised to ensure that your annual rates are paid in full by 30 June of each year.
Q. What if I haven't got enough money in my account to cover the payment?
Tell us as soon as possible, at least 2 working days before it's due to be deducted from your bank. For example if your payment is deducted from your account on Friday, you would need to let us know by midday Wednesday. Then we can make alternative arrangements.
Q. What if I receive a rate rebate?
Apply for your rate rebate as normal - each year. When you receive a rate rebate it will be taken into account and your payments will be revised. We will send you a letter setting out the revised payments.
Q. How do I stop the direct debit?
Tell us that you want to cancel your direct debit. We need at least 2 days before the direct debit is due to be deducted from your bank account.
Q. What if I have overdue rates owing?
Contact our Revenue team, they'll work with you to come to an agreed payment plan. The amount will be reviewed each year and you'll be sent a letter to advise you of the new amount.
Q. Will I be charged a penalty if I don't pay on time?
If you contact us to make an agreed payment arrangement, we'll reverse the penalty if there's no missed payments after 3 months.
Other payment options
Online - You can pay here online with your debit or credit card - Pay online
Bank transfer - including overseas payments.
- Account: Gisborne District Council
Bank: Westpac
Account: 03 0638 0502288 00
SWIFT code for overseas payment: WPACNZ2W
In person - at customer service Monday - Friday 9am - 4pm. We accept cash, eftpos and credit card
- 15 Fitzherbert Street
- Te Puia Springs Service Centre, 4746 Waiapu Road
Need help paying?
We understand that unexpected things can happen - and we're here to help. Whatever your situation, we'll work with you to find the best way to manage your rates.
Options include:
- setting up a payment plan that works with your budget
- applying for a rates rebate, if eligible
- check if you quality for a rates remission.
Get in touch with our team to talk through what might work for you. Contact the team
Rate refund fee
If you've overpaid your rates, you'll only receive a refund when your annual rates are fully paid or the property is sold.
A fee of $28 per refund may apply. This fee does not apply to refunds relating to a sale and purchase agreement.