Information about rates, due dates, need help to pay rates and payment options available.
We charge rates in 4 equal instalments. You should receive your rates invoice 2 weeks before the due date.
When rates are due
|Instalment||Period||Due date - pay by 5pm|
|Instalment 1||1 July - 30 September||Monday 21 August 2023|
|Instalment 2||1 October - 31 December||Monday 20 November 2023|
|Instalment 3||1 January - 31 March||Monday 20 February 2024|
|Instalment 4||1 April - 30 June||Monday 20 May 2024|
A 10 percent penalty is added on any unpaid portion of the instalment amount not paid by the due date.
This information is included with instalment 1 rates invoice 2023/24 Rates Information Brochure
Need help to pay my rates
We understand the unexpected can happen and we're here to help. No matter what your situation is, we can help by working together to find the best option for you to pay your rates.
Options include working on a suitable payment plan that fits with your budget. There's also rates rebates and rates remissions that could be options for you.
EasyPay - Direct debit form and information
Set up a direct debit and pay the easy way. We'll calculate the amount to be deducted from your bank account to us
Set up a direct debit and pay the easy way. We'll calculate the amount to be deducted from your bank account to us. The deduction can be:
- monthly - on the 20th day of each month
- quarterly - on the rate instalment last day
- fortnightly - every 2nd Friday
- weekly - every Friday
If payment falls on a public holiday, our deductions are processed the next business day.
Direct Debit - EasyPay form
Easy - fill in the online Direct Debit Form
Or download the form and return it to us
Download Direct Debit- EasyPay Form
Questions and answers
Q. What happens if I miss a payment?
We will write to you about the missed payment. Your payment plan may be revised to ensure that your annual rates are paid in full by 30 June of each year.
Q. What if I haven't got enough money in my account to cover the payment?
Tell us as soon as possible, at least 2 working days before it's due to be deducted from your bank. For example if your payment is deducted from your account on Friday, you would need to let us know by midday Wednesday. Then we can make alternative arrangements.
Q. What if I receive a rate rebate?
Apply for your rate rebate as normal - each year. When you receive a rate rebate it will be taken into account and your payments will be revised. We will send you a letter setting out the revised payments.
Q. How do I stop the direct debit?
Tell us that you want to cancel your direct debit. We need at least 2 days before the direct debit is due to be deducted from your bank account.
Q. What if I have overdue rates owing?
Contact our Revenue team, they'll work with you to come to an agreed payment plan. The amount will be reviewed each year and you'll be sent a letter to advise you of the new amount.
Q. Will I be charged a penalty if I don't pay on time?
If you contact us to make an agreed payment arrangement, we'll reverse the penalty if there's no missed payments after 3 months.
Options to pay your rates
Online with your debit or credit card, by bank transfer or in person with EFTPOS, cheques are no longer accepted.
You can pay us by electronic bank transfer
Gisborne District Council's account:
Account: 03 0638 0502288 00
SWIFT code for overseas payment: WPACNZ2W
You can make payment at our customer service centre:
- 15 Fitzherbert Street, Mon - Fri 9am - 4pm
Rate refund fee
A fee of $27 per transaction may be applied for processing a rate refund.
If you've overpaid your rates, you'll only get a refund when your annual rates are paid in full or if the property sells. The fee excludes refunds on properties involving sale and purchase agreements.