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Paying rates and due dates

We charge rates in 4 equal instalments. You should receive your rates invoice 2 weeks before the due date.

When rates are due

InstalmentPeriodDue date - pay by 5pm
Instalment 1      1 July - 30 September     Friday  20 August 2021          
Instalment 21 October - 31 DecemberMonday 22 November 2021
Instalment 31 January - 31 MarchMonday 21 February 2022
Instalment 41 April - 30 JuneFriday 20 May 2022

A 10 percent penalty is added on any unpaid portion of the instalment amount not paid by the due date.

We understand the unexpected can happen and we're here to help. If you're unable to pay your next rates payment please contact us.

If your household or business has been hit hard by Covid-19 we have rate relief options that might help you. Talk to us about a payment plan, defer rates payments and our rates relief remission policies.

This information is included with instalment 1 rates invoice 2021/22 Rates information pamphlet

How you can pay your rates

Options to pay your rates

Set up a direct debit and pay the easy way. We'll calculate the amount to be deducted from your bank account to us. The deduction can be:

  • monthly - on the 20th day of each month
  • quarterly - on the rate instalment last day
  • fortnightly - every 2nd Friday
  • weekly - every Friday

If payment falls on a public holiday, our deductions are processed the next business day.

Direct Debit - EasyPay form

Direct Debit- EasyPay Form

Questions and answers
Q. What happens if I miss a payment?

We will write to you about the missed payment.  Your payment plan may be revised to ensure that your annual rates are paid in full by 30 June of each year.

Q. What if I haven't got enough money in my account to cover the payment?

Tell us as soon as possible, at least 2 working days before it's due to be deducted from your bank. For example if your payment is deducted from your account on Friday, you would need to let us know by midday Wednesday. Then we can make alternative arrangements.

Q. What if I receive a rate rebate?

Apply for your rate rebate as normal - each year.  When you receive a rate rebate it will be taken into account and your payments will be revised. We will send you a letter setting out the revised payments.

Q. How do I stop the direct debit?

Tell us that you want to cancel your direct debit.  We need at least 2 days before the direct debit is due to be deducted from your bank account.

Q. What if I have overdue rates owing?

Contact our Revenue team, they'll work with you to come to an agreed payment plan. The amount will be reviewed each year and you'll be sent a letter to advise you of the new amount.

Q. Will I be charged a penalty if I don't pay on time?

If you contact us to make an agreed payment arrangement, we'll reverse the penalty if there's no missed payments after 3 months.

Pay online with your credit or debit card.

You can pay us by electronic bank transfer

Gisborne District Council's account: 
Bank: Westpac 
Account: 03 0638 0502288 00  
SWIFT code for overseas payment: WPACNZ2W

You can make payments at our customer services centre, 15 Fitzherbert Street Mon - Fri 9am - 5pm or Te Puia Springs service centre Mon - Fri 9am - 4.30pm.

Rate refund fee

A fee of $25 per transaction may be applied for processing a rate refund.

If you've overpaid your rates, you'll only get a refund when your annual rates are paid in full or if the property sells. The fee excludes refunds on properties involving sale and purchase agreements.